Account Manager, Hospitality - Brand Consulting

caa; New York (NY); On-site; USD 85,000 - 125,000; Full time

Job summary

Creative Artists Agency (CAA) in New York seeks an Account Manager specializing in Events & Hospitality to lead guest management programs for premium experiences in sports and entertainment.

Reporting to the Account Director, you will interface with clients, vendors, and internal teams from design through on-site execution, travel, and post-event recaps. This fast-paced role requires travel, strong organization, and a proactive, client-focused leader.

Responsibilities

• Lead planning and execution of a diverse range of events, including high-touch executive experiences and consumer-facing hospitality programs.
• Manage guest logistics, registrations, invitations, communications, and on-site signage.
• Oversee vendor sourcing, vetting, contracting, and management to ensure seamless event delivery.

Job description

Job Description

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations.

Position Summary

Our New York office is hiring an Account Manager to join our award-winning team. We are seeking an Events & Hospitality specialist with knowledge and experience developing and leading guest management programs within sports and entertainment.

The CAA Brand Consulting Account Manager will play a key role on the Hospitality team, focused on leading the client's B2B hospitality service offering and supporting the day-to-day management and execution of premium hospitality programs. The successful candidate will demonstrate a strong understanding of the processes, requirements, and expectations involved in delivering exceptional hospitality experiences.

Reporting to the Account Director, this individual will interface directly with the client and work cross-functionally with internal teams, external vendors, clients, and property partners. They will be responsible for supporting programs from design and planning through execution, including supplier engagement and managing on-the-ground logistics.

The role requires an enthusiastic, organized, and outgoing leader who is comfortable working in a fast-paced environment, willing to travel to events, lead hospitality operations on behalf of the client, and go the extra mile to deliver a seamless guest experience.

Essential Functions

• Partner closely with the Account Director to shape, innovate, and deliver global Formula 1 hospitality, ancillary events, and broader client experiences across track and off-track environments.
• Lead the planning and execution of a diverse range of events, from high-touch executive and C-suite experiences to scalable sports and entertainment events and consumer-facing experiential hospitality programs.
• Manage client hospitality and guest experience programs from initial planning through onsite execution, including guest logistics, registration, invitations, communications, onsite signage, event guides, and post-event recaps.
• Oversee the tracking and utilization of contractual hospitality assets and ticket allocations, ensuring all inventory is strategically managed and effectively leveraged.
• Serve as a trusted advisor to clients, building strong relationships with senior executives and key stakeholders to support client retention, deepen relationships, and create meaningful guest experiences.
• Collaborate closely with core client teams, local market teams, CAA stakeholders, and key rights holders to manage approvals, timelines, deliverables, and ongoing program needs.
• Lead vendor sourcing, vetting, contracting, negotiation, and management to ensure seamless event delivery and a consistently high-quality guest experience.
• Continually evaluate and improve the end-to-end client and guest experience, ensuring all attendee touchpoints throughout the event lifecycle are executed with the highest level of quality and consistency.
• Develop and deliver compelling written and verbal communications, presentations, project plans, event overviews, activation plans, and other supporting materials for internal and external audiences.
• Conduct research and develop strategic materials, including POVs, white papers, property and event research, and additional recommendations that identify new opportunities and enhance client programs.
• Travel domestically and internationally as needed to deliver in-market programs, including onsite management of senior executive guest logistics and event operations.
• Travel may include evenings and weekends.
• Support additional events, hospitality programs, and special projects as assigned, along with other administrative and related duties as needed.

Requirements

• Bachelor's Degree in Marketing, Communications, or similar discipline
• 4-6 years of proven experience in event planning and execution in a fast-paced environment
• Breadth of experience planning hospitality and B2B programs
• A passion for hospitality, sports & entertainment, celebrity & lifestyle culture
• Demonstrated experience in positions requiring discretion, judgment, tact, and poise and you are reliable and trustworthy
• Able to prioritize multiple projects with ease, manage deadlines, coordinate key timelines an