Account Manager - Ground Operations

Alliance Ground International; Fort Myers (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Alliance Ground International is seeking an Account Manager to oversee ground operations, coordinate with internal teams, customers, and third-party providers while ensuring regulatory compliance and high service quality.

The role requires strong people management, communication skills, and the ability to handle fast-paced aviation environments. The candidate should be able to train staff, monitor KPIs, and maintain safety standards in daily operations.

Qualifications

• Ground handling management experience preferred.
• Ability to deal with conflict and resolve issues.
• Intermediate computer skills with working knowledge of Microsoft Office.
• Excellent English verbal and written communication skills.
• Must be able to handle stress in a fast-paced environment.
• Ability to concentrate on detail.
• Ability to lift 50-70 lbs.
• Adhere to safety practices and programs.
• Ability to multitask.
• Good communication skills.

Responsibilities

• Coordinate ground operations with personnel, customers, third-party providers and applicable government agencies to ensure contract/regulatory compliance and customer satisfaction in all aspects of the Company's ground operations.
• Conduct periodic audits on all Company ground operations.
• Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals.
• Ensure all personnel involved in Company ground operations and/or ground handling of Company aircraft are properly trained.
• Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations.
• Maintain the Hazardous Materials Training Program for all applicable employees.
• Develop and implement policies and procedures for the safe and efficient handling of GSE equipment.
• Lead by example to deliver consistently great service to our customers
• Ensure compliance with all Company safety and security procedures in order to meet/exceed regulatory standards
• Maintain, monitor and report on agreed key performance indicators (KPI's)
• Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements
• Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.
• Ensure all agreed training is completed and documented
• Build and maintain relationships with stakeholders, internal and external
• Resolve issues/conflicts in a timely manner
• Ensure efficient operation of inbound and outbound flights
• Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others.
• Able to meet the Station's attendance policy.

Skills

People management

Conflict resolution

Office skills

English communication

Stress management

Attention to detail

Lifting ability

Safety compliance

Multitasking

Communication skills

Education

Associate degree

Tools

Microsoft Office

Job description

Job Description:

Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.

The work of an Account Manager includes but is not limited to managing, directing and coordinating all activities relating to ground operations by performing the following duties personally or through subordinates.

• Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract/regulatory compliance and customer satisfaction in all aspects of the Company's ground operations.


• Conduct periodic audits on all Company ground operations.


• Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals.


• Ensure all personnel involved in Company ground operations and/or ground handling of Company aircraft are properly trained.


• Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations.


• Maintain the Hazardous Materials Training Program for all applicable employees.


• Develop and implement policies and procedures for the safe and efficient handling of GSE equipment.


• Lead by example to deliver consistently great service to our customers


• Ensure compliance with all Company safety and security procedures in order to meet/exceed regulatory standards


• Maintain, monitor and report on agreed key performance indicators (KPI's)


• Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements


• Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.


• Ensure all agreed training is completed and documented


• Build and maintain relationships with stakeholders, internal and external


• Resolve issues/conflicts in a timely manner


• Ensure efficient operation of inbound and outbound flights


• Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others.


• Able to meet the Station's attendance policy.

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.


• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effective people management and planning /organizational skills


• Customer focused and analytical with good judgment


• able to work under pressure and a team player

Knowledge, Skill and Abilities

• Ground handling management experience preferred


• Ability to deal with conflict and resolve issues


• Intermediate computer skills with working knowledge of Microsoft Office programs.


• Excellent English verbal and written communication skills.


• Must be able to handle stress in a fast-paced environment and ensure deadlines are met.


• Ability to concentrate on detail.


• Ability to lift 50-70 lbs.


• Adhere to safety practices and programs.


• Ability to multitask.


• Good communication skills

Education and Experience

• Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.


• Valid US driver's license.


• Successful completion of required airport badging process

Schedule of Hours

As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, etc., Strict adherence to company attendance policies are expected and enforced.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.