Account Manager-Global Business

Lockton; Kansas City (MO); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Lockton is seeking an Account Manager to service US clients across diverse book of business, emphasizing marketing, claims, and administration. The role demands high energy, a proactive mindset, and the ability to solve complex client issues.

Ideal candidates have 2–7 years of client services experience and strong Microsoft Office skills. The position requires effective communication and a commitment to meeting client deadlines, including after-hours work if needed.

Qualifications

• Bachelor’s degree in business administration or related field.
• 2-7 years of client services experience.
• Strong knowledge of Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Strong verbal and written interpersonal communication skills.
• Understands industry trends and governmental regulations.
• Ability to complete continuing education requirements as needed.
• Willing to work outside normal business hours if necessary.

Responsabilités

• Services designated book of business relating to marketing, claims and administration.
• Responds to client inquiries and documents communications and resolutions.
• Supports implementation of new lines of coverage by setting up the account and reviewing plan details.
• Gathers exposure information from the client, including loss-run schedules and stratifications.
• Analyzes exposures and identifies risks and data accuracy.
• Requests and collects quotes from carriers; reviews quotes and requests changes.
• Processes audits and creates audit analysis for clients.
• Updates specifications, applications and summary information to reflect changes.
• Monitors and manages daily service coordination and risk management needs of clients.

Connaissances

Client services

Account management

Communication skills

Microsoft Office

Regulatory awareness

Formation

Bachelor’s Degree in Business Administration or related field

Outils

Microsoft Office Suite

Description du poste

Your Responsibilities

At Lockton, we believe International business has enterprise value. This applies to not only U.S. Multinational business, but the important clients that are referred into the United States from our global offices and partners in 150 countries.

At Lockton, we believe International business has enterprise value. This applies to not only U.S. Multinational business, but the important clients that are referred into the United States from our global offices and partners in 150 countries.

Lockton Global Solutions is re-imagining Reverse-flow business in the U.S. and giving it a new name, “Global Business”. We want to create an entirely new business that is growth focused and ready to unite Lockton Global to our best expertise and resources in the U.S.

Global Business is:

• Critical to maintaining strong, profitable relationships with all stakeholders in Lockton

International

• Sets the standard for reciprocity and consistency in global service
• Creates growth opportunities as Lockton expands internationally
• Impacts multinational business at Lockton across all Series

The Account Manager will work on US clients of all sizes. The ideal candidate will work closely with our Global Business Leadership team to help create the industry leading experience. The candidate will need to be one with high energy, a positive attitude, and the desire to solve complex problems.

Job Responsibilities

• Services designated book of business as relating to marketing, claims and administration
• Responds to Client’s inquiries, maintains documentation of communications, existing issues, and issues resolutions
• Supports implementation of new lines of coverage by setting up account, collecting needed documentation, and reviewing plan details with Client and Carrier
• Gathers and compiles exposure information from the Client, including compiling loss-run schedules and client stratifications
• Analyses exposures and identifies risks, inconsistencies, and accuracy of reported data
• Requests and collects quotes (new and renewal) from carriers
• Audits quotes, binders, and endorsements and makes requests for changes as needed
• Processes audits and creates audit analysis for Client
• Updates specifications, applications, and summary information to reflect changes during the year
• Monitors and manages daily service coordination and risk management needs of Clients

Qualifications

• Bachelor’s Degree in Business Administration or related field and or years of experience equivalent
• 2-7 years of Client services experience is required
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and written interpersonal communication skills required
• Understands industry trends and governmental regulations
• Ability to complete continuing education requirements as needed
• Ability to attend company, department and team meetings as required, including industry training sessions
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
• Effectively organize work and manage time in order to meet deadlines
• Willing to work outside of normal business hours if necessary
• Ability to meet or exceed client-sensitive deadlines
• Legally eligible to work in the United States