Account Manager– Full Time (On-Site)

Heritage Federal Credit Union; Newburgh (IN); On-site; USD 40,000 - 70,000; Full time

Job summary

A leading credit union in Indiana is seeking an Account Manager to deliver exceptional member service through various communication channels. The role promises a fulfilling work environment with a commitment to professional growth, offering a schedule free from nights and Sundays, along with competitive pay for Saturday shifts.

Benefits

No nights or Sundays

Premium pay for Saturdays

Qualifications

• 1-3 years of experience in customer service or similar field.
• Excellent oral and written communication skills.
• Ability to efficiently perform computer functions.

Responsibilities

• Resolve members' inquiries promptly and professionally.
• Inform members about the Credit Union’s products and services.
• Perform assigned duties accurately as per established policies.

Skills

Communication skills

Typing skills

Computer functions

Professional phone etiquette

Education

High school graduate or equivalent

Job description

Join to apply for the Account Manager– Full Time (On-Site) role at Heritage Federal Credit Union

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Join to apply for the Account Manager– Full Time (On-Site) role at Heritage Federal Credit Union

Start your career with Heritage Federal Credit Union!

Heritage Federal Credit Union, a Readers' Choice Best Credit Union gold award recipient, is growing thanks to the focus on helping our members and community. At Heritage, we foster a dynamic and collaborative environment where your contributions truly make a difference. As we continue to expand, we are searching for an Account Manager to join our amazing team!

The Account Manager is responsible for ensuring that members who contact the Virtual Banking Center receive prompt and professional service. This position involves answering a variety of member inquiries via phone, chat, or video call and facilitating transactions in accordance with established procedures. Additionally, the Account Manager serves as a knowledgeable resource to inform members about Heritage’s extensive range of products and services

Enjoy a work schedule free from nights and Sundays. Plus, we offer premium pay for Saturdays!

What you’ll do:

• Promptly resolving members' questions or concerns with professional solutions.
• Effectively communicate with credit union members and personnel.
• Performs basic assigned Information center functions associated with position.
• Accurately perform duties with established policies and procedures.
• Responsible for other related duties as required or assigned.
  
  
  

Qualifications/Experience Required:

• High school graduate or equivalent.
• One to three years of previous or similar experience in customer service or related field.
• Excellent communication skills, oral and written.
• Accurate and efficient typing skills.
• Ability to work basic computer functions and applications.
• Professional phone etiquette skills
  
  
  

About Heritage Federal Credit Union

Heritage Federal Credit Union offers financial products and services to anyone who lives, works, worships, attends school, participates in programs to alleviate poverty or distress, or participates in associations headquartered in; and businesses and other legal entities, incorporated and unincorporated organizations located in; or maintaining a facility located in Gibson, Posey, Warrick, Vanderburgh, Daviess, Knox, Spencer, Pike, Perry, Crawford, Clark, Floyd, and Harrison Counties in Indiana; and Henderson, Daviess, Hopkins, Hancock, Ohio, McLean, Webster, Union, and Crittenden Counties in Kentucky; and Lawrence, Wabash, White, Gallatin, and Hardin Counties in Illinois. More information regarding Heritage Federal Credit Union can be located at heritagefederal.org.

EOE

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Banking

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