Account Manager, Full-Service REMS

Syneos Health; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

A leading biopharmaceutical consulting firm is seeking an Account Manager for remote work. The role involves building relationships, managing client deliverables, and leading projects. Candidates should have 5+ years of experience, strong communication skills, and familiarity with project management tools. The position offers a competitive salary range from $110,490 to $149,486, along with a collaborative work culture.

Qualifications

• 5+ years of significant experience in a related field.
• Ability to assess client needs and deliver effective communications.
• Project management experience is required.

Responsibilities

• Builds positive working relationships with clients and internal teams.
• Manages day-to-day activities of GRMR program(s) and client deliverables.
• Prepares for and facilitates client meetings and presentations.

Skills

Fluent in English

Interpersonal skills

Communication skills

Project Management

Critical thinking

Presentation skills

Adaptability

Education

Bachelor’s or higher degree in business or life sciences

Tools

Microsoft Office

MS Project

SharePoint

Job description

Updated: October 1, 2025
Location: Remote, Remote, United States

An Account Manager is a program/project leader in the Global Risk Management and Full-Service REMS (GRMR) Business. Expectations include the ability to build relationships (internally and externally), identify client needs, design strategic and innovative solutions, manage client deliverables, coordinate with other internal program representatives, and deliver client contracts on time, on budget and within scope.

JOB RESPONSIBILITIES

Productivity

• Builds positive working relationships with clients, staff, managers, leadership, and internal support teams.
• Achieves billable utilization and managed book of business targets in service to client engagements.
• Proactively seeks opportunities to build skills, experiences, and relationships by contributing to program engagements and internal initiatives.
• Manages heavy workloads and competing responsibilities.

Delivery

• Primary person responsible for GRMR program(s) success
• Lead projects with cross functional involvement and supervise all functional areas that support the programs.
• Primary customer contact for GRMR program(s). Manages day-to-day activities of the program and associated program team, overseeing all aspects of the project from start-up through close-out.
• Acts as the day-to-day point person for the development and owner of client deliverables, management of the client relationship, financial oversight and contract.
• Collaborates with core team and oversight roles to design, manage, and execute all aspects of a client engagement according to the customers business goals and expectations.
• Optimizes work processes to maintain program scope, budget, timelines, and resource allocations.
• Prepares for, attends, and facilitates client meetings and presentations
• Focal point for resolving project team member questions
• Manage revenue and invoicing for project(s)
• Serves as the primary liaison with customer(s).
• Proactively escalates problems as they emerge to project leaders.
• Responsible for articulating customer needs via requirements to technology lead or designee.
• Ensure project is conducted according to Syneos Health and customer SOPs, as applicable.
• Maintain project documentation to be “audit ready”
• Participate in sponsor/regulatory audits as required.
• Leverages critical thinking and problem-solving skills to recommend creative ideas based on data analysis, personal experience, team guidance and industry best practices.
• Works with program management/leadership to challenge and pressure test client recommendations, when appropriate.
• Navigates and resolves program ambiguity, client changes, delays/expedites, and/or unexpected findings with maturity and professionalism.
• Communicate with clients, team members, and program leadership on a regular basis.
• Exhibits professional, positive, respectful, and mature interactions internally & externally.
• Other duties as assigned

Community

• Actively participates in company-sponsored events, training and professional development opportunities, meetings, and office and Advisory Group initiatives.
• Drives a positive, collaborative, and professional team culture through words, attitude, and actions.
• Understands personal strengths and development needs.
• Proactively seeks opportunities to expand knowledge of the biopharmaceutical industry, Consulting service offerings, and client products and markets.
• Demonstrates Syneos Health core values in action and word

QUALIFICATION REQUIREMENTS

• Bachelor’s or higher degree (e.g. MBA, PhD, PharmD) in business or life sciences, or PMI Certified Associate in Project Management (CAPM) / Project Management Professional (PMP) or equivalent with significant experience (5+ years)
• Ability to assess client needs and deliver high-quality, effective communications
• Must be fluent in English (written and spoken) with excellent PC skills including Microsoft Office, Internet fluency and other related tools
• Excellent interpersonal, communication, presentation and influencing skills
• Familiarity with Project Management tools (e.g. MS Project, SharePoint)
• Demonstrated project management experience required
• Experience managing successful working relationships in a cross-functional, matrix environment
• Ability to multi-task, think critically and prioritize competing high focus priorities
• Skilled in directing the work of others and driving results
• Aptitude for translating ambiguity and uncertainty into actionable next steps through resourcefulness, resiliency, and adaptability
• Strong meeting facilitation skills

The annual base salary for this position ranges from $110,490 to $149,486.

Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against.