Account Manager, Forage

EAB (Education Advisory Board); Richmond (VA); On-site; USD 57,000 - 77,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to drive growth and foster relationships within strategic enterprise accounts. This role is pivotal in managing a significant contract portfolio, focusing on technology renewals and upsell opportunities. You will collaborate closely with senior executives, ensuring successful negotiations and effective communication of services. If you are passionate about education and eager to make a difference, this opportunity offers a chance to thrive in a supportive and innovative environment while contributing to transformative change in the education sector.

Qualifications

• 3-4+ years of commercial experience with a proven track record.
• Ability to communicate effectively with senior executives.

Responsibilities

• Build relationships with VP and C-Suite executives at enterprise partners.
• Lead renewal and expansion conversations, achieving targets.

Skills

Effective Communication

Relationship Management

Negotiation Skills

Team Collaboration

Education

Bachelor's Degree

Tools

Online Contracting Software

Job description

Make a difference in a sector that matters to us all

EAB is a special place to work. You'll find motivated employees, growth opportunities, and a deep commitment to our partners. We pride ourselves on hiring the best people—not just for the job, but for the firm and the future of education.

If you are an EAB employee, please use your work email address to sign up or apply.

Account Manager, Forage

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement.

The Role in Brief:

As an Account Manager, you'll be at the forefront of Forage’s growth, responsible for owning and nurturing relationships with our economic buyers and budget holders within our strategic enterprise accounts. Drawing upon your proven expertise in managing enterprise accounts, you'll excel at renewal negotiations, uncovering and closing expansion opportunities, and building enduring relationships with C-suite and VP level talent leaders.

This hire will be expected to become familiar with the Forage product offerings and be responsible for a contract portfolio over ~$2.5M per fiscal year focused on Forage technology renewals and upsell opportunities, with the primary book of business being UK-based partners. Effectively communicating Forage’s technology services and deliverables will be critical to this role, as will working with our Customer Success team in crafting strategy on how to best serve employer partners.

Primary Responsibilities:

• Build productive customer relationships with VP and C-Suite level executives at our enterprise partners and collaborate with Customer Success and cross-functional teams.
• Secure renewal of subscription contracts, hitting annual and semi-annual targets.
• Lead on all key renewal and expansion decision conversations.
• Leverage partner renewal conversations to identify portfolio growth opportunities.
• Develop deep knowledge of each assigned enterprise partners’ contracting process and budget cycle.
• Successfully navigate contractual review with enterprise partners.
• Create and send contracts via online contracting software.
• Review partner health metrics and escalate to Customer Success as necessary.
• Maintain updated confidence levels for renewal and expansion projections.
• Effectively manage renewal pipeline, achieving pacing targets.

Basic Qualifications:

• Bachelor’s Degree from an accredited College/University.
• Ability to communicate effectively, both oral and written, with senior executives.
• Willingness to travel ~20% for partner and team meetings.
• Proven team collaboration experience.
• Must possess a minimum of 3-4+ years' full-time experience including a track record of success in commercial experience.

Compensation:

The anticipated starting salary range for this role is $57,000 - $76,500 per year, with additional eligibility for discretionary bonus or incentive compensation.

At EAB, we believe that to fulfill our mission we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected, and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit, and business need.