Account Manager – Fire and Security Service

Egan Company; Champlin (MN); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Profit sharing

Paid time off

Job summary

Egan Company is seeking an Account Manager to join our Fire and Security Service team. The role manages a portfolio of existing accounts, pursues new business, and builds relationships with stakeholders at all levels.

You will meet sales targets, use CRM to track activities, and coordinate maintenance proposals. This position supports a hybrid work model and offers extensive benefits, with a focus on customer satisfaction and retention.

Qualifications

• Experience in account management or sales with direct ownership of client accounts.
• Experience within mechanical, electrical, or related industries preferred.
• Must possess and maintain a valid driver's license.

Responsibilities

• Prospect for new customers with main focus to include sales of planned maintenance agreements.
• Foster long term relationships with customers, end users, key contractors and engineers.
• Meet sales and gross profit goals with year over year growth and assist in future sales goals.
• Use CRM software to prepare proposals and manage customer communications and activities; track sales activities and forecast opportunities in CRM.
• Conduct site surveys and coordinate labor for preventive maintenance proposals; manage jobs as needed.
• Respond to phone calls and emails for maximum customer satisfaction and sales.
• Estimate solutions per plans/specifications and owner direct opportunities.
• Write scope proposals based on estimates including repairs and small projects.
• Promote all service offerings: mechanical, plumbing, electrical, building automation, door hardware, fire/security systems and monitoring.
• Join and actively participate in trade groups; attend sales meetings and safety events.
• Identify process improvements and opportunities to management.

Skills

Relationship building

Presenting to groups

Organizational skills

Negotiation

Estimating processes

Independent work

Microsoft Office

Google Apps

Driving

CRM software usage

Education

High school diploma or GED

Bachelor's degree preferred

Tools

CRM software

Job description

Are you a natural relationship builder that values long term partnerships We are looking for a dedicated Account Manager to join our Fire and Security Service team The Account Manager is responsible for ongoing account management including directly managing a portfolio of existing accounts and acquiring new customers and is focused on building relationships with stakeholders at all levels regularly meeting with current and prospective customers understanding customer needs presenting solutions identifying sales opportunities and ensuring customer satisfaction and retention

Key Responsibilities

• Prospect for new customers with main focus to include sales of planned maintenance agreements
• Foster long term relationships with customers end users key contractors and engineers
• Meet sales and gross profit goals with year after year growth and assist in the development of future sales goals
• Use CRM software to prepare proposals and manage customer communications and activities; track sales activities and forecast sales opportunities in CRM
• Conduct site surveys work with support staff to create preventative maintenance proposals coordinate labor for best results with service dispatch coordinators and manage jobs as needed
• Respond to phone calls and emails for maximum customer satisfaction and sales
• Estimate solutions per planspecification requirements and owner direct opportunities
• Write scope proposals based on estimates including repairs and small projects
• Promote all service offerings to include mechanical plumbing electrical building automation door hardware fire security systems and monitoring
• Promote a positive safety culture and build strong internal partnerships; work collaboratively within a group and with other Egan groups to support Egans Mission Vision and Values
• Advises other groups of additional sales potential and assists with promoting service planned maintenance agreements prior to job closeout
• Approve accounts payable and receivable in a timely manner
• Join and actively be involved in trade groups
• Attend regular sales meetings and other required meetings
• Attend monthly safety lunches and perform safety audits to promote a Stay Safe culture
• Identify and communicate process improvements and other opportunities to management
• Visit jobsites and customer sites regularly
• Knowledge of the door industry is a plus
• All other duties as assigned

Requirements

• High school diploma or GED required; Bachelors degree preferred
• 1 3 years of account management or sales related experience is required including direct oversight or primary ownership of client accounts
• Experience within the mechanical electrical or limited energy industries is preferred; direct trade experience working in the field is also a plus
• Must possess and maintain a valid drivers license and acceptable driving record

Qualifications

• Demonstrated ability to develop strong relationships
• Ability to present to both internal and external groups
• Strong organizational skills to deal with competing customer needs
• Ability to learn and promote other areas of the business
• Strong demonstrated negotiation skills
• Proven knowledge of estimating processes and procedures
• Knowledge of the door industry is a plus
• Ability to work independently with minimum supervision
• Strong desire to grow professionally and to learn and retain technical information
• Proficient in the use of standard office computer programs such as Microsoft Office and Google applications

Performance of duties will be in the office home customer sites and job sites as needed Ability to stand or sit for extended periods of time Exposure to loud noise dirt and exposure to the elements are to be expected on job sites along with climbing laddersstairs uneven ground bending kneeling and twisting

Benefits Perks and Pay Beyond the Industry Standard

• Beyond the Industry Standard: Egan supports team members and their families with comprehensive benefits From robust healthcare benefits and generous paid time off to flexible working options and career growth opportunities Egan is committed to providing a workplace that helps you thrive both personally and professionally
• Health and Well being in addition to medical dental vision insurance options flexible spending accounts life insurance short term or long term disability coverage youre offered comprehensive mental healthcare and support for you and your family
• Retirement Plan we offer robust retirement benefits with a 401k plan with company matching contribution and profit sharing
• Time Off Programs to help you recharge youll enjoy a generous PTO program and paid holidays
• Professional Development we support education or career growth by offering educational assistance and regular learning and development opportunities
• Paid Parental Leave utilize parental leave which allows for paid time off with a new child
• Rewards and Incentives we recognize your contributions through additional rewards or compensation that may include an annual discretionary bonus lead incentive program and safety buck program
• Community Involvement our Beyond the Jobsite program supports causes in the communities in which we live and work through regular volunteer events to connect with each other and help those in need
• The benefits information listed above may not apply to union positions benefits for union roles are governed by applicable collective bargaining agreements nor part time and temporary roles View more information online about Egans investment in benefits for you

Hybrid Salary Range

• 80000 per year base pay plus additional compensation through a commissionincentive program
• This position is eligible for an auto allowance and gas card
• Hybrid This role is eligible for our hybrid work model To ensure a strong start we ask for a minimum of 90 days in the office at the start to wrap your arms around the role build essential in person connections and gain the organizational knowledge needed for success before transitioning to our hybrid schedule

Strong Culture Built on Values and Keeping Promises

At Egan youll be part of a team that shares a passion for redefining the industry by setting a new standard of customer care Together well promote teamwork embrace innovation act with integrity pursue growth and prioritize safety

Youll have the opportunity to grow and develop in a company committed to providing the growth and success youre looking for both for yourself and for the customers you serve

Youll love being part of success shaped by the strength of our team which is enhanced by Solid history as a legacy leader in specialty contracting and system integration for over 80 years

Private ownership and operations by employees who work in the company not a holding company or private equity firm Engaging leadership who prioritizes your safety your development and your impact

A proven track record of employee retention and loyalty

From general contractors and architects to building owners and facility engineers Egan collaborates throughout the entire construction or project process with the shared goal of maintaining best in class relationships with our internal teams customers and business partners

At over 1000 employees occupying our offices and work sites we aim to ensure every project is done with quality craftsmanship integrity and an aggressive commitment to safety

In fact were proud to be recognized as one of Americas Safest Companies for recurring years

Application Instructions and Employment Practices

Egan Company is an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race color creed religion national origin sex sexual orientation disability age marital status and status with regard to public assistance protected veteran status familial status or other characteristic protected by law

Creating and maintaining a safe and drug free working environment is important to all of us

Employment with Egan requires successful completion of a pre employment drug screening

We also participate in E Verify

Egan reserves the right to hire any individual without legal or financial obligation on unwanted solicitations

Any resume submitted to any employee of Egan without a prior signed search agreement will be considered unsolicited and the property of Egan

No agency emails calls or solicitations will be accepted without a valid agreement