Account Manager, Event Services

Soul Focus Sports; Santa Cruz (CA); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

4 weeks of PTO

Health, dental, HSA/401k

Bonus eligibility

Job summary

A dynamic experiential marketing agency is seeking an Event Services Account Manager. This role involves managing event coordination for over 20 annual events, ensuring smooth logistics, and fostering client relationships. Ideal candidates have 3–5 years in event operations, strong communication skills, and the ability to handle multiple timelines. With a fast-paced environment focused on outdoor sports, the position offers a competitive salary ranging from $65,000 to $80,000, along with benefits including 4 weeks of PTO and health coverage.

Qualifications

• 3–5 years of experience in event operations, experiential marketing, or production.
• Strong communication skills and ability to manage client relationships.
• Detail-oriented, proactive, and highly organized.

Responsibilities

• Manage event timelines and coordination for 20+ annual events.
• Act as primary contact between Soul Focus and client’s teams.
• Ensure brand excellence across event execution.

Skills

Event operations

Client communication

Project management

Logistics planning

Problem-solving

Tools

Microsoft Teams

Google Docs

Adobe Suite

Cheqroom

Job description

Base pay range

$65,000.00/yr - $80,000.00/yr

Location: Philadelphia, PA / Santa Cruz, CA

Full-Time. Hybrid. Travel Required (30%).

About Soul Focus Sports

Soul Focus Sports (SFS) is an experiential marketing and event operations agency specializing in running, outdoor sport, and community‑driven activation. We partner with global brands to produce premium event experiences across Trail, Road, Lifestyle, Prep/Youth, and major endurance categories.

Position Summary

The Event Services Account Manager plays a critical operational and client‑facing role supporting Soul Focus’s event activation and experiential marketing team. This position manages the day‑to‑day coordination, planning, vendor communication, warehouse alignment, and onsite execution for a 20+ event annual calendar for a client in the running/endurance space.

You will be the “glue” between SFS onsite event leads, warehouse operations, and the client’s team, ensuring flawless activations, smooth logistics, premium brand representation, and clear communication at every stage.

This is a fast‑paced, high‑ownership role for someone who thrives in events, loves operational problem‑solving, and enjoys working within an active, outdoor‑sport environment.

What You’ll Do

Event Planning & Project Management

• Manage event timelines, workback schedules, checklists, and deliverables across 20+ annual events.
• Lead pre‑event planning meetings and coordinate with internal and external stakeholders.
• Handle site reviews, vendor communication, and onsite logistical preparation.
• Ensure all creative, signage, budgets, and vendor estimates receive required client approvals.

Onsite Event Execution

• Serve as onsite lead for select events by supporting load‑in/load‑out, brand installation, staff coordination, and real‑time troubleshooting.
• Maintain brand excellence across signage, staging, and experiential elements.
• Partner with warehouse staff for asset quality control, shipping, receiving, and inventory tracking.

Client Communication & Relationship Management

• Act as a primary day‑to‑day contact between Soul Focus and the client’s Sports Marketing and Event Operations teams.
• Participate in weekly meetings, quarterly audits, and annual planning sessions.
• Provide ongoing status updates, problem‑solving, and strategic support.

Vendor, Budget & Logistics Oversight

• Coordinate with vendors for rentals, signage, truss, staffing, creative, shipping, etc.
• Track budgets, submit estimates, and ensure compliance with approval processes.
• Support travel planning and logistics in accordance with client travel policies.

Post‑Event Reporting & Documentation

• Deliver thorough post‑event recaps within 10 days of event completion.
• Track KPIs, success metrics, asset usage, and learnings.
• Produce event maps, activation guides, and process documentation.

What You Bring

• 3–5 years of experience in event operations, experiential marketing, sports events, or production.
• Comfort with the physical demands of event work, including lifting 40–50 lbs and being on your feet for extended periods during long event days.
• Strong communication skills and comfort managing client relationships.
• Proven ability to manage multiple concurrent timelines across high‑volume events.
• Knowledge of onsite production, logistics planning, and vendor management.
• Ability to travel frequently during peak seasons.
• Detail‑oriented, proactive, and highly organized.
• Experience with inventory systems (Cheqroom a plus).
• Proficiency in: Microsoft Teams & Suite of Apps; Google Docs, Sheets, and Slides; Adobe Acrobat, Illustrator, Photoshop; Basecamp; Slack

Nice‑to‑Haves

• Background in running, trail, or outdoor sport industries.
• Familiarity with experiential builds—tents, truss, signage installation, expo experiences.
• Creative/technical comfort with markup tools, mapping tools, or Adobe basics.
• Experience working with cross‑functional operations teams (warehouse, logistics, etc.).

Benefits

• Full‑time, salaried position (compensation ranging between $65,000 – $80,000, including benefits, based on location and experience).
• Bonus eligibility based on performance and company results.
• 4 weeks of PTO annually.
• Health, dental, HSA/401k (where applicable).
• Opportunity to work with one of the fastest‑growing brands in endurance sport.

Why Soul Focus

We support community through the power of human movement. You’ll join a passionate, hardworking team executing some of the most visible activations in running and outdoor sport—while shaping the next era of brand experience for some of the sports industry’s fastest growing companies.