Account Manager - Europe Remote

EventMobi GmbH; Town of Vienna (WI); Remote; USD 93,000 - 129,000; Full time

Job summary

A global event management software company is seeking an experienced Account Manager to work remotely. You will engage customers proactively, ensuring success and satisfaction with the platform. The ideal candidate has 2-3 years in B2B Sales/Event Management and is fluent in English and German. This role offers up to 110k EUR OTE with flexible working conditions and engaging coworkers.

Benefits

Total compensation up to 110k EUR OTE

25 vacation days + sick days

Top of the line hardware for remote work

Team-building opportunities throughout the year

Qualifications

• 2 - 3 years experience in B2B Sales and Event Management (SaaS preferred).
• Experience working with event technology including registration and virtual events.
• Track record of achieving and/or exceeding sales targets.

Responsibilities

• Manage a pipeline of customer business to drive retention and growth.
• Be the first point of contact for customers needing help.
• Responsible for onboarding and building relationships with key customers.
• Drive product adoption and ensure customer success.

Skills

B2B Sales

Event Management

Customer Engagement

CRM Software (HubSpot, Salesforce)

Communication skills

Education

Bachelor’s degree or equivalent

Tools

Event technology

Virtual events tools

Job description

Overview

EventMobi is a remote-first company and this is a fully remote position. You may reside anywhere provided you are able to accommodate CET (Central European Time) working hours. Fluency in English and German is required for this role.

Why you should join us: Are you ready to take your Sales career to the next level? Drive product adoption, increase customer satisfaction, identify and leverage growth opportunities, negotiate more strategic contracts? As an integral part of an all-star Sales team in Europe, the Account Manager is the primary owner of our existing client business.

Working in this team, you will have a front-row seat to our customers’ success. Acting as their Account Manager, you will be responsible for proactively engaging with each of your assigned customers – regularly providing product demos, onboarding calls, educating them on new services, gathering feedback and ensuring their overall event success in order to drive account growth and retention YoY.

Your mission: Land & expand. Find ways to grow our footprint by being the trusted advisor to hundreds of our top customers.

What your work will focus on

• Manage a pipeline of existing customer business to drive customer retention and growth and achieve Net Revenue Retention and Account Retention Targets
• Be the first point of contact for our customers when they need help – we work with professional event planners and event marketers at small to large corporations, associations and event agencies
• Be responsible for initial onboarding, strategy conversations and building ongoing relationships with key customers
• Drive product adoption and achieve the highest level of customer success through proactive engagement and support
• Build long-term relationships with 60+ accounts by conducting regular onboarding calls, training, account-level debriefs, product demos and check-ins
• Prospect for growth opportunities within your existing client base through referral and other networking initiatives
• Stay on top of active events and manage projects from conception to post-event by liaising with graphics design, support, product and professional services teams
• Follow the AM Daily Dashboard workflow provided in the CRM to ensure prioritized regularly scheduled touchpoints with your accounts
• Maintain a clean and up-to-date pipeline forecast to be reviewed weekly with your manager
• Actively participate and contribute to team meetings, Slack discussions and 1:1s
• Leverage a mix of communication methods to proactively engage and grow your accounts

Your qualifications

• 2 - 3 years experience in B2B Sales and Event Management (SaaS preferred)
• Experience working with event technology, including: registration, event app, badges, AV solutions, virtual events. Prior experience providing in-person support or on-site services is a plus
• A track record of achieving and/or exceeding targets through upsell and growth
• Excellent listening skills. You will need to hone in on what the customer is truly asking for and be able to reflect back
• Extensively worked within CRM such as HubSpot or Salesforce
• Obtained a Bachelor’s degree or equivalent

You are

• An outstanding communicator. You will be connecting with customers and EventMobi team members constantly. You will need to be well-spoken and meticulous in all communications
• Adaptable to change – you see ambiguity as an opportunity to grow, ask questions or innovate
• Organized and proactive – you follow through on time and with a high degree of professionalism
• Solution-oriented – you see challenges as opportunities to delight your customer and to rise above
• Thinking outside the box – you develop creative strategies to continually improve the experience of our customers and to promote product adoption

Who you’ll work with

• Reporting to the Director of Sales, you’ll work alongside an all-star team of sales pros from across the globe, who are passionate about serving our customers and collaborate with a healthy dose of friendly competition
• You’ll also work closely with the Sales teams, Customer Success teams and Professional Services teams to support project delivery and deliver on shared client retention goals

What will you get from EventMobi?

• Total Compensation: Up to 110k EUR OTE
• Time Off: 25 vacation days + Sick Days + 3 summer days + your birthday is a holiday (log off and hang out with the fam or go do something fun) + opportunities to meet your co-workers in person in one of the WeWork Co-working Offices throughout the year
• Tools: Top of the line hardware and the best collaboration software for remote work
• The Best Coworkers Ever: Your fellow Mobiers are the best part of the experience

Remote workspace requirements

• You have a safe, comfortable, and ergonomic workspace and working environment – a private and quiet workspace is a vital requirement for doing your best work
• You have a reliable internet connection capable of participating in video calls, with at least 30 Mbps download speed

About EventMobi

We’re focused on building the most comprehensive event management platform to help conference organizers create engaging event experiences. We believe live events bring people together and enable positive change. Over 30,000+ events in 70+ countries from major brands such as Porsche and Shoppers Drug Mart, to amazing non-profits such as American Psychiatric Nurses Association and Canadian Real Estate Association rely on EventMobi’s suite of software technology to manage their events and engage their attendees.

If you are interested in seeing EventMobi in action, check out some of the videos below:

• The Experience Manager Platform
• The EventMobi Mobile Event App
• The Product Tour
• Top brands and organizations from around the world have used EventMobi’s event app technology to create incredible event experiences

EventMobi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment. Accommodations are available upon request for candidates taking part in all aspects of the selection process.