ACCOUNT MANAGER - Entry Level

American Health Associates; Michigan; On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401k Retirement plan

Monthly car allowance

Gas card

Company phone

Laptop

Paid vacation

Equal opportunity employer

Job summary

American Health Associates, Inc. is a premier clinical laboratory serving over 3,500 long-term care facilities.

We are seeking an Entry-Level Account Manager to manage existing accounts and develop new clients in Michigan, delivering proactive support, ensuring compliance on deliverables, and advocating for customer escalations. The role targets recent graduates or those with customer service and sales experience, with responsibilities across client retention, issue resolution, and regular

Qualifications

• Bachelor’s degree in business administration or relevant field.
• 1–2 years of sales experience preferred.
• Experience with CRM software and MS Office; ability to learn proprietary software.

Responsibilities

• Manage a designated territory and build relationships with clients.
• Provide day-to-day support and address customer escalations.
• Ensure timely communication and documentation of account activity.
• Participate in client calls and industry events as needed.
• Coordinate with Sales Manager and other Account Managers for client expectations.
• Promote company products and services and maintain knowledge of policies.

Skills

CRM software

MS Excel

Verbal communication

Written communication

Presentation skills

Time management

Education

Bachelor’s degree in business administration

1-2 years sales experience

Tools

Salesforce

Zoho CRM

HubSpot

Job description

Job Type

Full-time

Description

AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 3500 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in CO, DE, FL, GA, IL, IN, KY, MD, MI, MO, MS, MA, NC, OH, PA, SC, TN, VA, WA, and WDC. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.

THE ROLE: ACCOUNT MANAGER - Entry Level

AHA's Maryland team is seeking to hire an Entry-Level Account Manager who will be responsible for managing existing customer accounts and establishing new clients by providing proactive communication, day to day support, compliance on client deliverables, and being the advocate for customer escalations. Building on over 30 years of success, our culture is focused on providing exceptional customer service in the long-term care industry. This position is ideal for recent graduates, or professionals with customer service & sales or marketing experience.

Our Entry-Level Account Manager is primarily responsible for managing and developing new client accounts in a designated territory (MICHIGAN).

• Manages a designated territory and builds strong strategic relationships; Responsible for providing coordination and flow of information between clients and the company to ensure a high level of customer satisfaction. This includes client retention, all client communications, issue resolution, and compliance on client deliverables (in this role you are the first line respondent to client issues regardless of the source of the concern/originator).
• Ensures that client issues are dealt with in an efficient manner daily, informing management of any problems that may arise. Targets key relationships with customers by communicating directly daily, and in some cases, by attending Quality Assurance meetings and performing in-services for clients as needed.
• Provide regular input/documentation on all account activity, including status and call reports on a daily/weekly basis; Works with Sales Manager and other Account Managers, to provide strong team representation and set proper client expectations.
• Participates in conference calls as required.
• Participates and professionally represents the company in industry related professional organizations, trade shows, community events, and networking events.
• Develops and maintains knowledge of market trends, competition, and customers. Also develops and maintains knowledge of company and brand products and services, sales policies and SOPs and adheres to those policies and procedures.
• Communicates with multiple levels of health care representatives on questions regarding testing and service levels.
• Promotes positive relations with clients and employees.
• Assists with and completes special projects and assignments as designated by our management team.

Requirements

• Bachelor’s degree in business administration, sales, or relevant field preferred.
• 1-2 years of previous sales experience preferred.
• Experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office (particularly MS Excel); ability to learn proprietary software and new software as it is installed/developed.
• Ability to juggle multiple account management projects at one time.
• Strong organizational, presentation, and influencing skills.
• Strong verbal and written communication skills.
• Valid state-issued Driver License; clean driving record for the past five years, plus own reliable transportation.

AHA offers a competitive group insurance benefits package, paid vacation and sick time and an excellent 401k Retirement plan. As an AHA Account Manager, you'll also receive a monthly car allowance, gas card, company phone, laptop, and may be eligible to earn monthly commission.

WE ARE PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER