Account Manager - Enterprise

Namely; Mountain View (CA); On-site; USD 104,000 - 139,000; Full time

Job summary

Cornerstone is seeking an Account Manager in Paris to manage and grow a diverse customer base. The role requires expertise in business development, solution selling, consulting, project management, and customer service.

You’ll split time between deepening relationships, driving satisfaction, and identifying new opportunities within your portfolio. You will work with a cross-functional team to ensure success, report to the Director of Account Management Enterprise, and have opportunities for

Qualifications

• At least 5 years of customer-facing, account management, and project management experience.
• Sales or consulting experience is a plus.
• Fluency in French and English.

Responsibilities

• Achieve assigned strategic account objectives and establish strong, long-term client relationships.
• Create account strategies and plans for key customer accounts to achieve stated objectives.
• Attain or exceed sales quota by identifying customers' business challenges and aligning Cornerstone products and services to create value.
• Build and expand relationships in customer organizations to broaden the footprint.
• Collaborate with other functions to ensure excellent delivery of service and the highest customer satisfaction.

Skills

Customer-facing experience

Account management or software sales

SaaS experience

Solution sales/consulting

Education

Bachelor's degree in Business/Management/HR

Job description

This role is available in Paris The Account Manager will be responsible for managing and growing Cornerstone's customer base. This position requires a rare and talented individual that excels in multiple business disciplines including business development, solution selling, consulting, project management and customer service. You'll divide your time between developing relationships, ensuring the customer satisfaction ratings and identifying new business opportunities within your portfolio. You will work closely with key resources within Cornerstone to ensure that you and the customer are well-supported and successful. To be a good fit for this position you'll have at least 5 years of customer-facing, account management, project management, and ideally sales or consulting experience. You will need business process and technical aptitudes. Strong sales acumen, negotiation capabilities and a commitment towards winning business are strong assets. Excellent customer service skills are a requirement, as well as a positive and upbeat attitude to build satisfied and committed clients, and an entrepreneurial spirit. Finally, you'll need professional maturity to manage and prioritise your time, work autonomously and interact effectively with business and technical professionals internally and externally. This position will report to the Director of Account Management Enterprise. Success in this role may provide a host of additional opportunities for growth such as travel, career progression, and significant financial upside. We are committed not only to recruiting top talent, but also to retaining phenomenal people.

In this role you will

• Achieve assigned strategic account objectives and establish strong, long-term client relationships
• Create account strategies and plans for key customer accounts to achieve stated customer and Cornerstone business objectives
• Attain or exceed sales quota by identifying customers' business challenges and aligning Cornerstone products and services to create elite solutions that deliver significant value
• Build and expand relationships "high and wide" in customer organisations to expand the relationship footprint
• Collaborate with other functions to ensure excellent delivery of service, quality of work and the highest level of customer satisfaction possible

You've got what it takes if you have

• A strong background in a customer-facing role along with account management or sales experience in the software industry, preferably SaaS or Agentic Experience of Solution sales or consulting
• A bachelor's degree in business, Management, HR or equivalent work experience
• Fluency in French and English
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Consideration for privacy and security obligations