Account Manager - Ent, Growth & Retention (HR Services Channel)

Rippling (Netherlands); Chicago (IL); Hybrid; USD 198,000 - 242,000; Full time

Job summary

Rippling, the leading HR tech platform, is hiring a self-driven, growth‑minded account manager for our hybrid-remote US-based team. You will be the primary relationship owner for your customers, guiding them to maximize the value of Rippling’s back‑office HR products and solutions while navigating complex issues to drive adoption, retention, and revenue growth.

In this role you will run lifecycle events, lead renewals, conduct business reviews, and build plans with cross‑functional teams to

Qualifications

• 4+ years of SaaS account management or quota-carrying roles.
• Proven track record of meeting or exceeding sales quotas.
• Experience conducting sales discovery and product demos.
• Ability to manage long-term commercial relationships.
• Strong communication and relationship-building skills.
• Highly organized with strong follow-through.
• Strategic thinker with capability to drive renewals.
• PEO or HCM experience a plus, not required.

Responsibilities

• Own the customer relationship and maximize adoption of Rippling HR products.
• Lead lifecycle events: go-live, renewals, executive reviews.
• Field requests and drive initiatives to grow revenue.
• Consult with clients on HR, IT, Finance, and workforce needs.
• Coordinate with stakeholders in remote meetings.
• Negotiate procurement and contract execution.
• Build a pipeline for cross-sells, upgrades, and renewals.
• Partner with Technical Account Manager on account plans.

Skills

SaaS account management

Quota attainment

Sales discovery & demos

Account planning

Relationship management

Effective communication

Organized & detail-oriented

Long-term renewals

Job description

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third‑party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About The Role

We are Rippling’s sherpas – both for our customers and colleagues. We bring our customers along on the journey as we rapidly enhance and expand the first‑of‑a‑kind employee management platform. We’re looking for a self‑driven, growth‑minded account manager with a proven track record of success to join our hybrid‑remote US‑based Account Management team.

You are the primary relationship owner for each of your customers to guide them in optimizing the use of Rippling’s suite of back‑office HR products and solutions. You will navigate complex customer issues and priorities and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth. Account managers in our Strategic segment own revenue retention and growth of our largest customers.

What You Will Do

• Ensure our customers in the HR Services channel are realizing value and expanding across the platform.
• Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
• You will field customer requests and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth.
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions‑based selling approach.
• Navigate a sales process by building relationships with multiple stakeholders through remote meetings.
• Negotiate and coordinate customer procurement and contract execution
• Build and manage a pipeline of new subscription cross‑sales, product upgrades, and contract renewals to quarterly targets.
• Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting.
• Partner with your Technical Account Manager to devise account plans, long‑term goals, and client strategies; and with cross‑functional teams to ensure customer success and secure long‑term commitments.

What You Will Need

• 4+ years of SaaS experience in account management, sales, or quota‑carrying customer success
• Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant)
• Competitive and creative drive to win over customers and think outside the box to get a deal done
• Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process
• Proven success building and maintaining long‑term commercial relationships (experience managing multi‑year renewals)
• Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company
• Highly organized, self‑motivated, and detail‑oriented; great follow‑through on projects/tasks big and small
• High integrity; enthusiastic about building a great company for the long term
• PEO or HCM experience a plus, but not required

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.

This role will receive a competitive On‑Target Earnings (base salary + sales commission) + benefits + equity. The On‑Target Earnings* US‑based employees will be 60/40 commission split for base/variable pay for the range listed below.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

On‑Target Earnings

OTE (60/40 commission split for base/variable pay):

Tier 1: $220,000/year OTE (Office based)

• Commission is not guaranteed