Account Manager - Engineered Services

White Cap Supply Holdings, LLC.; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid time off

Job summary

White Cap Supply Holdings, LLC. is hiring an Account Manager to build relationships with mid-size accounts, develop profitable business plans, and drive sales growth.

The role emphasizes customer service, CRM-driven prospecting, and effective coordination with sales teams to meet quotas. The position requires 3–5 years of experience in a customer-support or inside-sales role within the construction supply industry, with a focus on formwork and shoring products.

Qualifications

• HS Diploma or equivalent is required. College degree is preferred.
• Proven experience in customer support or inside sales in construction supply.
• Ability to learn new systems and proficient with MS Office tools.

Responsibilities

• Provide customer service for all Sales and Rental products using Abacus billing system.
• Weekly scheduling and planning with Sales Manager.
• Maintain product knowledge and pricing structure of Jobsite Formwork’s offerings.
• Qualify leads, identify opportunities and manage prospects through CRM.
• Manage >60 day accounts receivable and assist with project billing.

Skills

Account management

Sales

Customer service

Communication

Inside sales

Education

HS Diploma or equivalent

College degree preferred

Tools

Abacus

CRM system

BlueBeam

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

White Cap is hiring immediately for an Account Manager!

Do you want to help build America’s skyline and your own future? White Cap is North America’s leading distributor for professional contractors. We supply everything contractors need to build our nation’s remarkable construction projects, including stadiums, roads, bridges, highways, residential housing, and more. We are hiring immediately for an Account Manager!

Why a career with White Cap?

• Comprehensive wellness and financial benefits: White Cap offers excellent benefits, including Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more! Out Account Managers have unlimited earning potential!

• Relax and recharge: We offer a generous time off package, including paid maternity and parental leave.

• Stability: Since 2020, White Cap has doubled in size and continues to grow.

• Unlimited career potential: White Cap is a stable and growing company offering unlimited career potential.

• Love where you work: White Cap has been certified as a Great Place to Work.

• Inclusive culture: Work in a place that values and celebrates who you are.

An Account Manager at White Cap…

• Builds relationships and develops plans to increase sales and profitability for mid-size accounts.

• Generates viable sales leads and prospects through market and account research, sales events, networking, vendor events and computer programs. Contacts assigned and prospective accounts to secure new business.

• Develops and executes profitable business plans for managing accounts. Teams with individuals within sales and key corporate personnel to communicate account plans, pricing, and offer assistance to drive sales.

• Accountable for attaining assigned sales quota, part margin and controllable expense objectives.

• Interacts with customers, vendors, and associates to resolve customer and service related issues.

• Maintains a current and competent base of product knowledge and applies that knowledge when servicing customers.

• Maintains and submits all required sales administration reports. Regularly attends company meetings.

• Generally has 2-5 years of experience.

• Performs other duties as assigned.

• This position requires operation of a Company Vehicle or a Personal Vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.

Preferred Qualifications

Experience selling in an Account Manager environment and/or demonstrated success working with customers.

Experience with inventory sales.

Degree preferred.

Preferred Qualifications / Job Specific Details

Preferred Qualifications

Experience selling in an Account Manager environment and/or demonstrated success working with customers.

Experience with inventory sales.

Degree preferred.

The Account Manager will focus on all incoming inquires for formwork and or shoring products. This individual must be able to provide outstanding service to call-in customers while developing their house account list by proactively calling a specific list of target customers. Key responsibilities will include creating positive relationships with our clients, development of new business using our Sales Process and resolving of all customer issues with project service and project management. The Account Manager will be responsible for servicing established customers, identifying new leads, opportunities and closing sales.

Essential Responsibilities

• Provide Customer Service to new and existing customers for all Sales and Rental products using the Abacus billing system.
• Schedule driven –weekly schedule organized and managed for upcoming week outlined before call with Sales Manager.
• Develop and maintain a basic knowledge of Jobsite Formwork’s products and pricing structure.
• Assertively qualify leads, identify opportunities and manage prospects thru our CRM system.
• Possess proven analytical/problem solving solutions for the customer and the company.
• Develop and maintain an awareness of market behavior, competitive trends and respond proactively.
• Weekly target goals of revenue driving activities: new opportunities found, 1st appointments, customer visits / jobsite visits and close meetings with decision makers.
• Weekly meeting with Sales Manager to review weekly goals, sales activities, and status of call blitz with prospective customers.
• Inside Sales will be responsible for own CSR by entering new orders into abacas and generating all billing from start to close of project.
• Managing >60 day accounts receivables with customer to bring them to current stats.
• Special projects as assigned by Sales Manager.

Working Conditions

• Performs work in a typical office and service counter environment within a distribution setting.
• May be exposed to moderate noise and fluctuation in outdoor temperatures and conditions.
• Must be able to lift or move up to 75lbs and stand for long periods of time.

Minimum Qualifications

• HS Diploma or equivalent is required. College degree is preferred. Must have valid Driver’s License.
• 3-5 years’ experience in a customer support role or inside sales position within the construction supply industry or similar business.
• Intermediate to advanced computer skills and ability to learn new systems.
• Proficient with Microsoft word, Microsoft excel, and Powerpoint.
• Learn and become proficient with BlueBeam within the 1st 90 days.
• Outstanding communication, listening skills and ability to collaborate well in a team environment.
• Exceptional math skills and the ability to estimate, price and prepare scope proposals.
• Exposure to blueprint reading

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

Functional Area

Sales

Work Type

On-Site

Recruiter

Young, Paul

Req ID

WCJR-035843

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affimative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.