Account Manager - Employee Benefits

Lockton Companies; Irvine, Northern (CA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Lockton Companies in Irvine, CA, is seeking an Account Manager in Employee Benefits to manage and service client policies, ensuring renewals and satisfaction. You will collaborate with senior staff, market plans, handle data in the CMS, and support client communications.

The role emphasizes building client relationships, understanding carrier products and regulations, and contributing to a collaborative, service-driven team culture.

Qualifications

• Bachelors degree in Business Administration or related field is required.
• Typically, two years of related client services experience is expected.
• Proficiency with Microsoft Office applications (Word, Outlook, Excel, PowerPoint).

Responsibilities

• Service a designated book of business, including marketing, claim issues, and administration.
• Support implementation or transition of new/existing lines of coverage with clients and carriers.
• Initiate vendor quotes, amendments, and reinstatements as needed.
• Maintain complete client information in the agency management system.
• Prepare benefit benchmarking studies and client presentation materials.
• Obtain policies and conduct contract comparisons for completeness.
• Coordinate renewals and quotes with carriers and senior staff.
• Develop materials for client presentations and meetings.
• Address escalated claims, billing and eligibility issues with timely responses.

Skills

Client services experience

Strong communication

Detail oriented

Team collaboration

Education

Bachelors Degree in Business Administration or related field

Tools

Microsoft Office Suite

Job description

Irvine, California, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Lockton is seeking a motivated and detail-oriented Account Manager in the Employee Benefits space. This position requires a strong commitment to building relationships, exceeding client expectations, and providing excellent client service. As an Account Manager, you will support the day-to-day management and servicing of employee benefits policies, ensuring client satisfaction and successful renewals. The ideal candidate will have a fundamental understanding of the business, industry trends, carrier product offerings, and governmental regulations. They will work collaboratively with senior staff to deliver people solutions that meet the needs of Lockton clients.

Position Responsibilities

• Service a designated book of business, including marketing, assisting with claim issues, and administration.
• Support the implementation or transition of new/existing lines of coverage by setting up accounts, collecting needed documentation, and reviewing plan details with clients and carriers.
• Initiate & facilitate vendor quotes, amendments, and reinstatements for requested changes as needed.
• Ensure complete client information is in the agency management system to maintain data integrity, accuracy, and completeness.
• Conduct and create benefit benchmarking studies, design plan comparison reports, and client presentation materials.
• Initiate obtaining policies and conduct contract comparisons to ensure completeness.
• Initiate and monitor receipt of renewals & quotes from carriers once submitted and negotiated by more senior staff.
• Generate materials for client presentations and meetings.
• Address and resolve escalated claims, billing, and eligibility issues to ensure timely and satisfactory outcomes for clients, as directed, with timely responses to back to the clients.
• Initiate communications, and open enrollment activities to ensure a successful renewal process, along with supporting implementation.
• Build and develop relationships with clients, carriers, and other vendors.
• Research industry trends, carrier product offerings, and governmental regulations.
• Learn and collaborate with senior staff, fostering a collaborative and supportive work environment.
• Perform other responsibilities and duties as requested to support the team and clients.

Qualifications

Position Qualifications

• Bachelor’s Degree in Business Administration or related field, or equivalent years of experience.
• Typically, two years of related client services experience is required.
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
• Strong attention to detail and organizational skills to prioritize heavy workloads and meet time-sensitive deadlines.
• Ability to work in a team environment and manage multiple tasks & projects with competing deadlines.
• Ability to attend industry training sessions and complete continuing education requirements as needed.
• Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information.
• Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner.
• Ability to work outside of regular business hours and travel by automobile and aircraft, with the possibility of being away from home for more than one day and night.
• Legally able to work in the United States.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long‑term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.