Account Manager, EMEA

Discord; San Francisco (CA); On-site; USD 87,000 - 120,000; Full time

Job summary

Discord is seeking an Account Manager to own advertiser relationships post-sale across cross-platform and mobile gaming. You will combine data-driven insights, platform expertise, and proactive communication to drive performance, grow investment, and convert first-time advertisers into long-term partners.

You will report to the Director of Account Management and collaborate with a cross-functional team to manage the full lifecycle from kickoff to renewal, including upsell opportunities and

Qualifications

• 4+ years of experience in digital advertising in an account management, client success, or campaign management role.
• Strong analytical skills; you can calculate CPI, ROAS, CPM, and pacing variance.
• Demonstrated track record of growing accounts, not just retaining them.
• Experience with performance advertising, mobile gaming, or app install campaigns.
• Proficiency with CRM tools (Salesforce preferred), ad platforms, and reporting dashboards.
• Experience with console/XP gaming platforms and cross-platform launches is a plus.

Responsibilities

• Own a portfolio of advertisers across cross-platform and mobile gaming, managing relationships end-to-end from kickoff through renewal.
• Analyze campaign performance data to surface insights, identify optimization opportunities, and build wrap reports that connect results to client goals.
• Drive revenue growth through proactive mid-flight and post-campaign upsell motions, setting up your AE to close the next investment.
• Co-lead client-facing touchpoints, including kickoffs, check-ins, and business reviews with data-driven presentations.
• Manage the full campaign execution lifecycle: media plan builds in Ads Manager, asset submission, QA, pacing, and escalation.
• Coordinate mobile and XP measurement setup with MMPs and attribution partners and serve as the technical contact for attribution.
• Maintain accurate Salesforce records - line items, media plans, call notes, and pipeline updates - in partnership with your AE.

Skills

Account management

Data-driven insights

Client communication

Cross-platform advertising

Gaming industry knowledge

Tools

Salesforce

Ads Manager

AppsFlyer

Adjust

Singular

Gamesight

Job description

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

Discord's Advertising Solutions team helps gaming, mobile, and entertainment brands reach one of the most passionate and engaged communities on the internet. Our ad products — including various Quests — are built around action and participation, not passive impressions. We're in an exciting phase of scaling our advertising business, and the AMs on this team aren't just executing campaigns — they're shaping how we show up for advertisers.

As an Account Manager, you'll own a portfolio of advertiser relationships post-sale and serve as their strategic partner across the full campaign lifecycle. You'll combine data-driven insights, platform expertise, and proactive communication to drive performance, grow investment, and turn first-time advertisers into long-term Discord partners. This person will report to the Director of Account Management.

What You'll Be Doing

• Own a portfolio of advertisers across cross-platform and mobile gaming, mobile, or gaming adjacent - managing relationships end-to-end from campaign kickoff through renewal
• Analyze campaign performance data to surface insights, identify optimization opportunities, and build wrap reports that connect results to client business goals
• Drive revenue growth through proactive mid-flight and post-campaign upsell motions, setting up your AE partner to close the next investment
• Co-lead client-facing touchpoints, including kickoffs, check-ins, and business reviews - with the confidence to present data and earn the next buy
• Manage the full campaign execution lifecycle: media plan builds in Ads Manager, asset submission, pre-launch QA, pacing, and escalation
• Coordinate mobile and XP measurement setup with MMP and attribution partners (AppsFlyer, Adjust, Singular, Gamesight) and serve as the technical point of contact for attribution
• Maintain accurate Salesforce records - line items, media plans, call notes, and pipeline updates - in partnership with your AE

What you should have

• 4+ years of experience in digital advertising in an account management, client success, or campaign management role (platform or agency-side)
• Strong analytical skills - you can calculate CPI, ROAS, CPM, and pacing variance accurately, and translate numbers into a clear client narrative
• Demonstrated track record of growing accounts, not just retaining them - you can point to specific upsell or expansion wins
• Experience with performance advertising, mobile gaming, or app install campaigns
• Proficiency with CRM tools (Salesforce preferred), ad platforms, and campaign reporting dashboards, as well as attribution platforms such as Gamesight and MMPs like AppsFlyer, Adjust, or Singular
• Experience with console/XP gaming platforms (e.g. Xbox, PlayStation) and cross-platform title launches is a plus
• Clear, confident communicator - you can run a QBR, write a wrap report that closes the next deal, and manage client expectations under pressure
• Organized and process-driven; you build repeatable systems and flag issues before clients do
• Willingness to travel across EMEA for in-person client meetings and industry events

Nice to have

• Existing relationships with major EMEA gaming publishers/studios and leading media agencies
• Experience working with emerging or innovative ad products in a high-growth environment
• Passion for gaming and strong knowledge of the EMEA gaming landscape
• French or Russian language proficiency

This is an international position in London employed by an international PEO.

Why Discord?

Discord plays a uniquely important role in the future of gaming. We're a multi-platform, multi-generational and multi-player platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.