Account Manager, Donor Services

LeMaitre; Burlington (MA); On-site; USD 90,000 - 105,000; Full time

Job summary

LeMaitre Vascular in Burlington, MA is seeking a Training and Donor Services Liaison to develop, train and source recovery agencies in their region. You will collaborate with the Manager of Donor Services on field training, data management, program management and contract oversight.

The role requires up to 75% travel, US-English fluency, and knowledge of cardiovascular anatomy. A Bachelor's degree or 7 years in tissue, plus clinical experience and Microsoft Office proficiency, are preferred.

Qualifications

• Bachelors’ degree preferred or 7 years’ experience in the tissue industry.
• 5 years of transferable clinical experience.
• Knowledge of cardiovascular anatomy and cardiovascular surgical procedures.
• Microsoft Office skills.
• Up to 75% travel.
• Certified Tissue Bank Specialist preferred upon hire or obtained within two years of employment.
• Fluent in English.

Responsibilities

• Builds and maintains relationships with each allograft tissue recovery group.
• Plans and provides virtual and hands-on training to recovery technicians on how to properly recover saphenous veins, femoral veins, and arteries, aortoiliac arteries, and other cardiovascular tissue from donors, and how to package the tissue for transport to the tissue bank.
• Builds a program to track the performance of each recovery group and provides timely feedback to each group.
• Works with LeMaitre tissue processors to evaluate recovery errors and to provide specific feedback to recovery groups.
• Re-trains each recovery group regularly and as needed based on their performance.
• Works with Quality Assurance staff to facilitate the receipt of donor records from the recovery groups and support Pathology workflow.
• Assists with tissue bank functions as needed and when time allows.
• Screens and documents potential LeMaitre tissue donors as needed.
• Works with Quality Assurance to On-board new Recovery Partners.
• Adheres to company policies, procedures, and documentation requirements.
• Treats others with courtesy, sensitivity, and respect at all times.
• Other duties as assigned.

Skills

Fluent English

Education

Bachelor's degree or 7 years experience in tissue industry

5 years transferable clinical experience

Tools

Microsoft Office

Job description

Overview

This position develops, trains and sources recovery agencies within their assigned region. This role is responsible for assisting the Manager of Donor Services with field training new and current employees, data management, educational program management, project management and contract management.

Responsibilities

• Builds and maintains relationships with each allograft tissue recovery group.
• Plans and provides virtual and hands-on training to recovery technicians on how to properly recover saphenous veins, femoral veins, and arteries, aortoiliac arteries, and other cardiovascular tissue from donors, and how to package the tissue for transport to the tissue bank.
• Builds a program to track the performance of each recovery group and provides timely feedback to each group.
• Works with LeMaitre Vascular tissue processors to evaluate recovery errors and to provide specific feedback to recovery groups.
• Re-trains each recovery group regularly and as needed based on their performance.
• Works with Quality Assurance staff to facilitate the receipt of donor records from the recovery groups and support Pathology workflow.
• Assists with tissue bank functions as needed and when time allows.
• Screens and documents potential LeMaitre tissue donors as needed.
• Works with Quality Assurance to On-board new Recovery Partners.
• Adheres to company policies, procedures, and documentation requirements.
• Treats others with courtesy, sensitivity, and respect at all times.
• Other duties as assigned.

Pay range $90,000-$105,000 per year plus bonus. The range provided is based on what we believe is a reasonable estimate for the base pay range for this job at the time of posting. The actual base salary pay will be based on a number of factors such as education, qualifications, certifications, experience, and other job-related factors permitted by law.

Qualifications

Bachelors’ degree preferred or 7 years’ experience in the tissue industry

5 years of transferable clinical experience.

Knowledge of cardiovascular anatomy and cardiovascular surgical procedures.

Microsoft Office.

Up to 75% travel

Certified Tissue Bank Specialist preferred upon hire or obtained within two years of employment.

Fluent in English.

EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at LeMaitre Vascular will be based on merit, qualifications, and abilities. LeMaitre Vascular does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, breastfeeding or related medical conditions, religious dress, military or veteran status or any other characteristic protected by law.

This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Applicants with disabilities may contact LeMaitre HR coordinators via telephone, fax, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact LeMaitre HR at [e-mail].