Account Manager DACH

Perk; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Gym membership (Urban Sports Club)

BVG public transport ticket

Equity in Perk

30 days annual leave

Job summary

Perk is seeking a German-speaking Senior Customer Success professional to manage a portfolio of large SMB customers. You will consult on consolidating financial tech stacks, guide customers through Perk’s Travel and Spend solutions, and identify cross-sell opportunities to drive adoption of corporate cards and automated invoice processing.

You will collaborate with cross-functional teams, develop product expertise, and advocate for clients while ensuring high engagement and ROI across Travel and

Qualifications

• Minimum 2 years of relevant work experience in Account Management or Customer Success.
• Native or near-native German proficiency.
• Fluent spoken and written English.
• Travel, Fintech, Expense Management or SaaS experience is desirable.
• Strong technical aptitude for explaining complex integrations between travel bookings and financial reporting.
• Customer-focused with passion for solving financial pain points for businesses.
• Excellent analytical abilities with Excel and data interpretation.
• Focused on teamwork, open communication, and achieving results.
• Strategic client partner who empathizes with clients’ financial and operational challenges.

Responsibilities

• Own a portfolio of large SMB customers and drive engagement with admins, finance directors, and travel managers.
• Consult customers to consolidate their financial stack using Perk’s Travel and Spend capabilities.
• Develop deep product knowledge to guide customers on the all-in-one T&E solution.
• Identify cross-sell and upsell opportunities for Spend within existing accounts.
• Identify and solve account issues efficiently and create repeatable processes to prevent recurrence.
• Advocate for customers within Perk and communicate new features across Travel and Spend modules.

Skills

German proficiency

English fluency

Account management

Customer success

Analytical skills

Excel

Job description

Описание

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com to learn more.

Задачи

• Portfolio Management: Own a portfolio of large SMB customers and develop a high level of customer engagement with influential users (Admins, Finance Directors, Travel Managers) within those accounts.
• Strategic Consultation: Gain a deep understanding of your customers' business and show you understand and identify with their goals as an organization. You will consult them on consolidating their financial stack by leveraging Perk’s unified Travel and Spend capabilities, identifying opportunities to optimize their expense reconciliation and cost control.
• Product Expertise: Develop a deep understanding of the Perk portfolio of products—including our core Travel platform and our new Spend management solution. You will use this knowledge to guide customers through the benefits of an all-in-one T&E solution.
• Expansion & Growth: Actively identify cross-sell and upsell opportunities for the Spend product within your existing book of business, driving adoption of corporate cards, automated invoice processing, and expense management features.
• Problem Solving: Identify common problems within each account—whether related to bookings or expense workflows—and develop strategies to solve each issue in a timely manner whilst also developing foolproof methods to ensure repeat issues are a thing of the past.
• Advocacy: Be Perk’s biggest advocate within your clients and your clients' biggest advocate within Perk. You’ll be the first one to address any issues, get support from our technical teams, and educate your clients on new product features across both Travel and Spend modules.

Требования

• Minimum 2 years of relevant work experience within an Account Management or Customer Success role, preferably managing a portfolio of B2B clients.
• Native or near-native proficiency in German.
• Ability to speak and write in English fluently.
• Experience in the Travel industry, Fintech, Expense Management, or SaaS products is highly desirable.
• Strong technical aptitude, with the ability to explain complex integrations between travel bookings and financial reporting.
• Customer-focused with a passion for working with people and solving financial pain points for businesses.
• Excellent analytical abilities with fluency in Excel and data interpretation.
• Solid analytical background to help clients visualise their T&E ROI.
• A Trusted Collaborator: You care about collective team wins, foster transparent working relationships, and bring a straightforward, low-politics mindset to work.
• Results-Driven: You know how to filter out noise and stay locked onto core objectives, taking full ownership of major milestones like key-account rollouts.
• Feedback-Oriented: You view constructive feedback as a tool for growth, seeking input early, iterating fast, and sharing honest perspectives with your team.
• A Strategic Client Partner: You naturally empathize with the financial and operational challenges our clients face, using those insights to build lasting, high-trust partnerships.

Условия

• 30 days of annual leave to rest and recharge, plus all public holidays.
• Your choice of perk: a gym membership (Urban Sports Club) or a BVG public transport ticket.
• Competitive compensation paired with equity in Perk.
• Unforgettable team experiences, including our annual summer party.
• Comprehensive wellbeing support through Spring Health, offering fast access to 12 therapy and 12 coaching sessions for you and your loved ones.
• Flexible compensation options to help your money go further.
• 17 weeks of paid parental leave during your child’s first year.
• 16 paid volunteer hours each year to give back to causes you care about.
• Up to 20 "Work From Anywhere" days annually to explore the world while staying connected.
• A fully paid four-week sabbatical after five years with Perk.
• Relocation support to help you move seamlessly into one of our hubs.

Interview Process Talent Acquisition Interview - 30mins Virtual Hiring Manager Interview - 45mins Virtual Assessment Interview - 60mins - Virtual Values Interview - 30mins Virtual

AI at Perk AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office.

We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.