Account Manager - Customer Service

Movement Insurance; South Carolina; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Disability

Critical Care

Hospitalization

HSA

FSA

DCFSA

QTE

401(k) and Roth

Job summary

Movement Insurance is seeking a Personal Lines Account Manager to nurture client relationships, advocate for renewals and policy expansion, and deliver expert insurance guidance for personal lines. You will need strong communication across channels and a client-first mindset to ensure optimal coverage and pricing.

The role emphasizes collaboration with sales agents and loan officers, proactive issue resolution, and precise account documentation in our systems.

Qualifications

• A true passion for people, problem solving and the customer experience.
• Team player who is adaptable and coachable and always striving for personal and professional growth
• Demonstrated knowledge of insurance concepts and principles
• Enjoy educating customers on coverages and gaps in their insurance policies
• Good listening skills with the ability to see situations from the perspective of others
• Ability to solicit, receive and implement feedback with the goal of relentless improvement

Responsibilities

• Develop and maintain strong, trusted relationships with key client contacts
• Serve as primary client contact for assigned accounts while utilizing a variety of communication channels
• Provide product knowledge and insurance expertise for assigned personal lines book of business
• Advocate for clients to renew and expand their portfolio while obtaining best coverage and pricing
• Proactively manage client escalations to achieve resolution as quickly as possible
• Escalate complex client issues to department leadership with actionable recommendations for solutions
• Develop and manage relationships with various cross-functional stakeholders including sales agents and loan officers
• Maintain accurate internal processing and documentation of assigned accounts within operating systems

Skills

Customer focus

Adaptable

Coachable

Insurance concepts

Educating customers

Active listening

Feedback incorporation

Account management

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Job description

So you want to be a Personal Lines Account Manager at Movement Insurance? We think you’ve got great taste!

As an Account Manager, you will be a contributing part in creating an excellent client experience. You will be responsible for managing the relationship between Movement and your assigned client accounts, advocating for our customers to renew and expand their insurance portfolio and helping them obtain the best possible coverage and pricing.

Think you have what it takes? Here’s what you need to know!

The essential functions include, but are not limited to the following:

• Develop and maintain strong, trusted relationships with key client contacts
• Serve as primary client contact for assigned accounts while utilizing a variety of communication channels
• Provide product knowledge and insurance expertise for assigned personal lines book of business
• Advocate for clients to renew and expand their portfolio while obtaining best coverage and pricing
• Proactively manage client escalations to achieve resolution as quickly as possible
• Escalate complex client issues to department leadership with actionable recommendations for solutions
• Develop and manage relationships with various cross-functional stakeholders including sales agents and loan officers
• Maintain accurate internal processing and documentation of assigned accounts within operating systems

What we are looking for:

• A true passion for people, problem solving and the customer experience
• A team player who is highly ADAPTABLE and COACHABLE and always striving for personal and professional growth
• Demonstrated knowledge of insurance concepts and principles
• Enjoy educating customers on coverages and gaps in their insurance policies
• Good listening skills with the ability to see situations from the perspective of others
• Ability to solicit, receive and implement feedback with the goal of relentless improvement

Qualified candidates will generally have:

• Bachelor’s Degree preferred or equivalent work experience
• 1+ years of professional account management or client success experience
• Experience in insurance with an active P&C license (or willingness to obtain one in first 30 days)

Sound like a good fit? Let’s talk about how we can work together.

The expected salary range for this position is between:

$40,000.00 - $55,000.00

The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

We also offer a benefits package that includes:

• Competitive pay (including PTO and holiday pay)
• Benefits Offered: Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE
• Retirement plan: 401(k) and Roth
• Paid Time Off: 16 days front loaded. Prorated based on the start date month
• 11.5 paid holidays per year
• Employee assistance program
• Excellent career growth opportunity
• Fun, team-focused working environment
• Employee driven community outreach program

Thank you again for your interest in Movement Insurance—we look forward to learning more about you!