Account Manager - Crossplatform Gaming

Discord; San Francisco (CA); Remote; USD 180,000 - 203,000; Full time

Job summary

An established industry player is seeking a Crossplatform Gaming Account Manager to enhance client relationships in the gaming advertising sector. In this role, you will leverage your experience in account management and marketing to drive client success and optimize advertising campaigns. You will collaborate with cross-functional teams to ensure client satisfaction and achieve key performance indicators. This position offers the flexibility of remote work while being part of a dynamic team that is passionate about gaming. Join us in shaping the future of gaming and making a lasting impact in this exciting industry!

Qualifications

• 5+ years as an Account Manager with mobile gaming clients.
• Deep understanding of the gaming landscape and digital media.

Responsibilities

• Drive client success and manage advertising campaign performance.
• Build strong relationships with clients and upsell based on KPIs.

Skills

Account Management

Relationship Building

Advertising/Media/Marketing

Data Analysis

Client Reporting

Technical Troubleshooting

Tools

Third Party Advertising Tools

Job description

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

We are looking for a Crossplatform Gaming Account Manager who is passionate about managing, maintaining and growing our relationships in our newly formed Gaming Advertising Solutions business line, Quests. We are seeking a client services-focused team player who is passionate about games, the game industry, and helping game companies market to the players who are most passionate about their games.

You will harness your prior experience in advertising/media/marketing spaces and bring a combination of relationship building, industry relationships, product insights, and an ability to win, optimize and expand a recurring book of business with clients. You will report into the Director of Sales, Gaming Advertising Solutions and support the West region. This hire must be based on the West Coast, however, there is no in-office requirement.

What you'll be doing

1. Drive overall client success and own responsibility for the performance of advertising campaigns.
2. Manage day-to-day communications around clients and their accounts both internally and externally.
3. Provide quantitative and qualitative reports to drive continuous improvement, optimization, and innovation for key accounts and earn repeat business.
4. Work with the Sales team and cross-functional colleagues including product, marketing, operations, and data science to ensure client success and achieve defined KPIs.
5. Execute on strategy that supports organizational goals, become an expert in Discord solutions and adapt recommendations to suit varying client needs that creates win-win situations for both Discord and its partners.
6. Build strong relationships with clients, understand their businesses and upsell based on campaign KPIs and performance.

What you should have

1. 5+ years experience as an Account Manager with mobile gaming clients.
2. Deep understanding of the Gaming landscape and digital media including formats & buying tactics.
3. Understanding of how the Gaming advertisers measure media across app and web and any relevant third party tools.
4. Fluency across full-funnel campaigns e.g. brand, mid and lower funnel.
5. Ability to build strong relationships with partners/clients and influence buying decisions.
6. Expertise in putting together client reporting such as wrap reports & QBRs.
7. Ability to tell a story with data through data trend analysis and presentations.
8. Strong technical understanding and ability to troubleshoot.
9. Willingness to travel for regional in-person client meetings.

Bonus Points

1. Deep knowledge and usage of Discord.
2. Team player with a sense of humor, humility and empathy.

Why Discord?

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

The US base salary range for this full-time position is $180,000 - $202,500 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.