Account Manager - Core

Echo Global Logistics, Inc; New Jersey; On-site; USD 70,000 - 110,000; Full time

Job summary

Echo Global Logistics is seeking an Account Manager, Temp Control to drive profitability and client satisfaction within our temperature-controlled transportation segment. You will own strategy, performance, and growth for assigned accounts, leveraging deep experience in refrigerated goods, LTL networks, and partial truckload operations.

You'll partner with operations, billing, pricing, and tech teams to deliver value, build executive-ready presentations, and lead quarterly business reviews while

Qualifications

• Minimum 5 years of like experience supporting and managing customer accounts within supply chain, logistics, and transportation.
• Degree preferred or like experience.
• Strong understanding of refrigerated transportation, LTL, and partial truckload operations.
• Experience with client pricing, billing processes, & general LTL business operations.
• Proven track record of building strong partnerships with both external customers and internal teams.
• Highly analytical with strong problem-solving abilities.
• Excellent communication skills, including the ability to create compelling presentations and lead executive-level conversations.

Responsibilities

• Serve as the strategic lead for all client interactions, including on-time performance reviews, continuous improvement discussions, and business reviews.
• Deliver professional PowerPoint presentations and confidently lead client-facing meetings
• Build strong partnerships by assessing complex business challenges, identifying root causes, and developing solution-focused strategies that drive measurable improvement
• Conduct market research and proactively communicate industry trends, including impacts to pricing, capacity, and operational planning
• Identify opportunities for account growth and assess competitive risks within the client portfolio
• Partner cross-departmentally with operations, billing, pricing, technology, and other functions to ensure alignment on client needs.
• Assist with critical and/or out-of-scope pricing scenarios to maximize margin.
• Create, manage, and analyze client-requested reports
• Identify opportunities to standardize reporting and streamline processes across multiple accounts
• Serve as a strategic resource on our SMB client partners and the CSR teams that support them.
• Identify client partners with growth potential and prioritize time to understand those client needs and growth potential.
• Utilize reporting to identify account churn risk and outreach to understand client needs.
• Ensure accounts demanding significant time investment are worthwhile based on current and potential profitability.
• Partner and own the client relationship with 5-8 of our largest strategic partnership accounts
• Schedule, Plan, and Lead Quarterly Business Reviews for each account assignment.
• Visit each strategic partner twice annually in person.
• Closely monitor KPIs related to service, profitability, and revenue.
• Align with executive account sponsors on growth potential, risk, and overall performance of accounts.
• Partner and own the client relationship with 25-50 of our largest growth potential partnership accounts
• Driver expansion plan with account assignments to drive revenue and profitability through transportation, warehousing, and other Echo offerings.
• Schedule, Plan, and Lead Annual Business Reviews for each account assignment.
• Visit one top growth partner account monthly.
• Closely monitor KPIs related to service, profitability, and revenue, with monthly check-ins on growth progress.

Skills

Client relationship management

Analytical skills

Presentation skills

Communication skills

Education

Degree preferred or like experience

Job description

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state‑of‑the‑art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature‑controlled transportation solutions.

POSITION DESCRIPTION

The Account Manager, Temp Control is a logistics and supply chain professional responsible for delivering exceptional service to customers within Echo’s temperature‑controlled transportation segment. The ideal candidate has deep experience with refrigerated goods, LTL networks, and partial truckload operations, combined with strong analytical skills and proven customer‑facing experience. This role owns the overall strategy, performance, and growth of assigned accounts. The Account Manager, Temp Control ensures maximum profitability, operational excellence, and client satisfaction while expanding Echo’s share of business. Success requires strong relationship building, strategic thinking, and the ability to translate client needs into operational execution.

CLIENT RELATIONSHIP MANAGEMENT RESPONSIBILITIES

• Serve as the strategic lead for all client interactions, including on‑time performance reviews, continuous improvement discussions, and business reviews.
• Deliver professional PowerPoint presentations and confidently lead client‑facing meetings
• Build strong partnerships by assessing complex business challenges, identifying root causes, and developing solution‑focused strategies that drive measurable improvement
• Conduct market research and proactively communicate industry trends, including impacts to pricing, capacity, and operational planning
• Identify opportunities for account growth and assess competitive risks within the client portfolio

INTERNAL RESPONSIBILITIES

• Partner cross‑departmentally with operations, billing, pricing, technology, and other functions to ensure alignment on client needs.
• Assist with critical and/or out‑of‑scope pricing scenarios to maximize margin.
• Create, manage, and analyze client‑requested reports
• Identify opportunities to standardize reporting and streamline processes across multiple accounts

CORE ACCOUNT MANAGER RESPONSIBILITIES

• Serve as a strategic resource on our SMB client partners and the CSR teams that support them.
• Identify client partners with growth potential and prioritize time to understand those client needs and growth potential.
• Utilize reporting to identify account churn risk and outreach to understand client needs.
• Ensure accounts demanding significant time investment are worthwhile based on current and potential profitability.

STRATEGIC ACCOUNT MANAGER RESPONSIBILITIES

• Partner and own the client relationship with 5-8 of our largest strategic partnership accounts
• Schedule, Plan, and Lead Quarterly Business Reviews for each account assignment.
• Visit each strategic partner twice annually in person.
• Closely monitor KPIs related to service, profitability, and revenue.
• Align with executive account sponsors on growth potential, risk, and overall performance of accounts.

GROWTH ACCOUNT MANAGER RESPONSIBILITIES

• Partner and own the client relationship with 25-50 of our largest growth potential partnership accounts
• Driver expansion plan with account assignments to drive revenue and profitability through transportation, warehousing, and other Echo offerings.
• Schedule, Plan, and Lead Annual Business Reviews for each account assignment.
• Visit one top growth partner account monthly.
• Closely monitor KPIs related to service, profitability, and revenue, with monthly check‑ins on growth progress.

EXPERIENCE‑QUALIFICATIONS

• Minimum 5 years of like experience supporting and managing customer accounts within supply chain, logistics, and transportation
• Degree preferred or like experience
• Strong understanding of refrigerated transportation, LTL, and partial truckload operations
• Experience with client pricing, billing processes, & general LTL business operations.
• Proven track record of building strong partnerships with both external customers and internal teams
• Highly analytical with strong problem‑solving abilities
• Excellent communication skills, including the ability to create compelling presentations and lead executive‑level conversations

Work environment/physical demands summary

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

Echo Global Logistics is a leading provider of technology‑enabled transportation management services. As a third‑party logistics provider, we at Echo Global Logistics, we’re in the business of simplifying transportation management. We didn’t become a Fortune 1000 company by chance. We got here because of our team members, who are unwavering in their pursuit to solve complex problems, provide exceptional service, and make an impact every day. Come join Echo and accelerate your career! Your recruiter will keep you informed on what that will look like for the role you are being considered for. During the recruiting process, our recruiting team will continue connecting with qualified candidates in a virtual setting and will have the option of in‑office interviews depending on location and the role. For those who are joining the Echo family, your onboarding experience will also be conducted virtually until further notice.