Account Manager - Commercial Lines

Ensurise; Washington (District of Columbia); Híbrido; USD 50 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

Disability insurance

Paid time off

Holiday pay

Flexible schedule

401(k) matching

Career progression

Work-life balance

Supportive teammates

Resumo da oferta

Ensurise in Washington, DC seeks an Account Manager to service commercial lines and renewals. You will be the first point of contact for clients, prepare proposals, and coordinate with carriers to resolve issues. A hybrid schedule requires in-office presence at least two days weekly and relevant insurance experience.

The role emphasizes strong customer service, analytical thinking, and teamwork, with growth opportunities and a supportive environment.

Qualificações

• 1-2 years account management or relationship management experience in insurance.
• Eligible to obtain a P&C license.
• Hands-on experience with an agency management system, Applied Epic preferred.
• Strong knowledge Microsoft Office Suite (Teams, Word, Outlook, Excel, and PowerPoint).
• Hybrid work schedule with at least two days in the office.
• Authorized to work in the United States.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsabilidades

• Manage a portfolio of commercial client accounts and renewals.
• Serve as a first point of contact by answering phones and providing customer support.
• Prepare proposals, endorsements, and policy documentation.
• Provide day-to-day client support, including coverage questions, certificates, and billing inquiries.
• Act as liaison between clients and insurance carriers to resolve service and claims issues.
• Troubleshoot billing and service-related issues.
• Document conversations and update systems for data accuracy.
• Prepare reports for management as required.
• Attend industry-related continuing education training and courses.
• Collaborate and support colleagues as needed.
• Perform other duties and projects as assigned.

Conhecimentos

Account management

P&C license eligibility

Applied Epic

Microsoft Office

Hybrid schedule

US work authorization

Analytical skills

Customer service

Communication

Multitasking

Organizational skills

Ferramentas

Applied Epic

Microsoft Office Suite

Descrição da oferta de emprego

About Us

As a partner company in one of the largest independent brokerages in the region, Ensurise, Howard Eales has been providing high-quality insurance for half a century, delivered with exceptional customer service to the residents of Washington, D.C. Howard Eales is proud to be an independent insurance agency, built on the principles of providing superior customer service and insurance solutions. We have access to all the resources of an established, large insurance company, with all the attention to detail you'd expect from an independent, fast-moving agency. At Howard Eales we believe in long-term relationships, starting with our team.

Compensation & Benefits

The salary range for this position is $50,000-65,000 + bonus/commission. As an Ensurise Company, in addition to cash compensation we provide health, dental, vision and disability insurance, paid time off, holiday pay, flexible schedule, and 401(k) matching, professional growth and career progression opportunities, respectful culture and work/family life balance, supportive teammates and a rewarding work environment.

About Us

As a partner company in one of the largest independent brokerages in the region, Ensurise, Howard Eales has been providing high-quality insurance for half a century, delivered with exceptional customer service to the residents of Washington, D.C. Howard Eales is proud to be an independent insurance agency, built on the principles of providing superior customer service and insurance solutions. We have access to all the resources of an established, large insurance company, with all the attention to detail you'd expect from an independent, fast-moving agency. At Howard Eales we believe in long-term relationships, starting with our team.

Compensation & Benefits

The salary range for this position is $50,000-65,000 + bonus/commission. As an Ensurise Company, in addition to cash compensation we provide health, dental, vision and disability insurance, paid time off, holiday pay, flexible schedule, and 401(k) matching, professional growth and career progression opportunities, respectful culture and work/family life balance, supportive teammates and a rewarding work environment.

About You

Our team is the key to our success. You want to work with great team members providing exceptional customer service and you:

• Have 1-2 years account management or relationship management experience in insurance
• Are eligible to obtain a P&C license
• Hands-on experience with an agency management system, Applied Epic preferred
• Bring a strong knowledge Microsoft Office Suite (Teams, Word, Outlook, Excel, and PowerPoint)
• Are comfortable with a hybrid work schedule including at least two days in the office
• Are authorized to work in the United States
• Have strong analytical, problem-solving, and decision-making skills
• Are known for your exceptional customer service, communication, multitasking, and organizational skills

About The Job

We are seeking a highly motivated, detail-oriented, Account Manager to join our fast-growing team. This role will focus on customer servicing our commercial lines insurance.

Duties And Responsibilities

• Manage a portfolio of commercial client accounts and renewals
• Serve as a first point of contact by answering phones and providing customer support
• Prepare proposals, endorsements, and policy documentation
• Provide day-to-day client support, including coverage questions, certificates, and billing inquiries
• Act as liaison between clients and insurance carriers to resolve service and claims issues.
• Troubleshoot billing and service-related issues.
• Appropriately document conversations with clients and carrier representatives and updates all computer systems and automated agency management systems when necessary. Ensure the accuracy of data in those systems.
• Prepare reports for management as required.
• Attend industry related continuing education training and courses.
• Collaborate and support colleagues as needed.
• Perform other duties and projects as assigned.

Physical Requirements and Work Environment

This position works in a normal office environment with controlled temperature and artificial lighting conditions. Long periods of sitting. Long periods of screen use. Ability to communicate in person and over devices. Ability to work in-person with team. Must be able to perform complex tasks requiring independent knowledge and its application to non-routine situations. Must be able to manage high-emotion situations.