Account Manager - Commercial Lines

Relation Insurance Services; San Luis Obispo (CA); On-site; USD 53,000 - 101,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits package

Career advancement opportunities

Job summary

Relation Insurance Inc. in California seeks an experienced Account Manager to oversee client relationships, advise on coverage and risk management, and ensure alignment with growth goals.

You will coordinate renewals, proposals and risk analyses, and act as a field underwriter as needed. Ideal candidates have a Property & Casualty license, 5+ years in commercial lines, bilingual Spanish/English, strong analytical and communication skills, and proficiency with PowerPoint and Microsoft Office.

Qualifications

• Property and Casualty license required and maintained; designations preferred (e.g. AINS, CIC, CPCU, ARM).
• Minimum 5 years account management experience in insurance with a focus on commercial lines.
• Bilingual Spanish/English a plus or required in some locations.
• Strong analytical and mathematical skills.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office; strong PowerPoint and presentation skills.
• In-depth knowledge of commercial lines and underwriting procedures.
• Must have a valid driver’s license and ability to travel to client sites.

Responsibilities

• Serve as the main client contact, advising on coverage changes and contractual requirements.
• Partner in strategic development of insurance plans tailored to client needs.
• Act as field underwriter and carrier representative to bind coverage as appropriate.
• Manage renewals and remarketing to maintain high account retention.
• Prepare client proposals, submissions, loss evaluations, and risk analyses with timely quotations.
• Produce binders, certificates, policies, endorsements, and related documents.
• Assist clients with claims submissions and coordinate carrier responses for prompt settlements.
• Review renewals and audits; communicate discrepancies and take corrective action.
• Stay informed about industry developments and new products to enhance client service.
• Adopt innovative technology, including AI solutions, in service delivery.

Skills

Account management

Bilingual (Spanish/English)

Analytical skills

Communication skills

Presentation skills (PowerPoint)

Insurance market knowledge

Driver's license / travel ready

Commercial lines knowledge

Education

High school diploma or equivalent

Four-year degree preferred

Tools

PowerPoint

Excel

Word

Microsoft Office

Job description

Who We Are

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.

Who We Are

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.

What We’re Looking For

The Account Manager manages the overall client relationship by providing strategic advice on coverage, risk management and business needs, ensuring that the client’s insurance program aligns with long-term goals and growth plans. The Account Manager remains knowledgeable of advances in the insurance business as well as stays abreast of the types of insurance products available.

A GLIMPSE INTO YOUR DAY

• Serves as the main point of contact for the clients, addressing inquiries, providing guidance on appropriate coverage changes and contractual requirements, and educating clients on policy exclusions and exposures
• Partners in the strategic development of insurance plans tailored to client needs.
• Acts as field underwriter and authorized representative of the insurance carriers to assess and bind coverage as appropriate.
• Strategically manages the remarketing of renewals to ensure high account retention rates.
• Oversees the preparation of client proposals, including submissions, loss evaluations, and risk analyses, ensuring timely and accurate quotations and policies. Communicates various billing and invoicing options.
• Prepares comprehensive summaries of insurance and schedules, accurately producing binders, certificates, policies, endorsements, and other related documents to support client needs.
• Assists clients in submitting first reports of claims by obtaining adjusters and/or arranging a visit from a member of the claims team. Facilitates the prompt response from carriers and their staff in order to expedite claim settlements.
• Conducts thorough policy reviews during renewals and audits, verifying accuracy and ensuring necessary corrections are executed. Proactively communicates significant audit discrepancies to clients and determines further action.
• Reviews cancellation requests, determining reasons and attempting to retain client accounts while maintaining the company’s financial integrity.
• Stays informed about industry developments, new products, legislation, coverage options, and technological advancements to continuously enhance knowledge, performance, and client services.
• Recommends process improvements as needed.
• Quickly identifies and resolves complex client service issues.
• Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience
• Performs other projects, duties, and tasks, as assigned.

What Success Looks Like In This Role

• A Property and Casualty License from state of domicile is required and must be maintained with preference given to individuals who have insurance designations (e.g. AINS, CIC, CPCU, ARM).
• High school diploma or equivalent required. Four-year degree preferred.
• Minimum 5 years account management experience in the insurance industry with a focus on commercial lines of coverage is required.
• Bilingual (Spanish/English) a plus or a must in some locations.
• Strong analytical and mathematical skills.
• Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.
• In‑depth understanding of advanced commercial lines of coverage with the ability to advise clients concerning their complex insurance needs.
• Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.
• Proficient skills in Microsoft Office (primarily Excel and Word). Must be computer literate with the ability to learn new software applications.
• Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.
• Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation.

WHY CHOOSE RELATION?

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
• Career advancement and development opportunities.

Note:

The above is not all encompassing of the full position description.

Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

$53,000.00 - $101,000.00