Account Manager, Commercial Lines

Ori-gen; Honolulu (HI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Unlimited PTO

Licensing renewal assistance

Job summary

Noguchi & Associates, Inc. – an Ori-gen Family Company in Honolulu seeks an Account Manager, Commercial Lines to serve as a liaison between producers, clients, and staff. This role focuses on client servicing, market discussions, and submitting to markets.

The ideal candidate has strong insurance experience, excellent communication, and the ability to work independently while ensuring accuracy and timely service for renewals and new business.

Qualifications

• Typing minimum 40 wpm.
• 5+ years insurance work experience with knowledge of database systems, word processing, and e-mail; Microsoft Office preferred.
• Ability to operate office equipment (telephone, copier, fax, scanner).
• Excellent oral and written interpersonal communication skills.
• Excellent organizational skills.
• Must be able to work independently with little supervision.
• Hawaii license required for transacting insurance.

Responsibilities

• Prospects and prequalifies accounts with agents.
• Review market, coverage and pricing options with agents.
• Assist with submission preparation to markets and quoting.
• Market accounts with coverage, pricing, loss-sensitive plans, services, commissions, and quotes due dates.
• Review quotes and adjust as needed; prepare proposals if needed.
• Bind coverage per agency procedures.
• Renewals: review expiration lists and coordinate renewals/markets.
• Support audits, corrections, and policy changes with clients and carriers.
• Maintain agency procedures and service standards.
• Assist with client requests, payments, reminders, cancellations, and claim reporting.

Skills

Typing 40 wpm

Insurance work experience

Microsoft Office

Office equipment

Oral and written communication

Organizational skills

Independent work

Hawaii license

Education

High school diploma

College degree preferred

Job description

Overview

Account Manager, Commercial Lines
Noguchi & Associates, Inc. - an Ori-gen Family Company

Salary Range: Final compensation will be determined based on experience, licensing, technical expertise, and overall qualifications. Reports To: Commercial Lines Manager.

Local Oahu residency required.

Position overview

This position provides the producer with various client servicing needs by acting as a liaison between the producer, client, and staff to communicate information effectively and expediently. Specific service and marketing responsibilities are required in this position.

Essential Duties / Responsibilities

• Prospects and New Business Accounts
• Prequalify accounts with agent.
• Review account and discuss market, coverage and pricing options with agent.
• Assist agent with preparation of submission to markets.
• Market accounts with parameters on coverage, pricing, loss sensitive plans, services, commission and target due date for quote.
• Review quotes and make adjustments to quotes as needed.
• Review quote with agent and prepare proposal if needed.
• Bind coverage per agency procedures.
• Review policies and request for corrections as needed.

• Renewal and Servicing of Accounts
• Review expiration list and discuss market, coverage and pricing options with agent at least 4 months prior to expiration.
• Re-markets renewals, contact clients, and handle other renewal activities in coordination with producer(s).
• Prepares summaries of insurance, schedules and proposals as needed.
• Bind coverage or renew account per agency procedures.
• Renews policies following agency standards; verifies each renewal's accuracy; ensures that all renewals are produced.
• Reviews audits of policies; verifies accuracy and facilitates corrections, as needed, between client and carrier.
• Verifies policy and policy change information, facilitating correction when necessary.
• Assist with client phone call requests. This includes preparing a change request and submitting it on the Agent's behalf.
• Assist with follow-ups on payments, reminder notices, cancellations, etc.
• Assist with claim reports including preparing the report and submitting it to agency claims division.
• Other clerical functions such as, but not limited to, mailing, filing, xeroxing, faxing, emailing.

• Agency Procedures and Service Standards
• Use the Agency Procedures as a guide to work efficiently and productively, and to minimize errors & omissions.
• Meet or exceed Service Standards
• Maintain electronic and paper files per the Agency Procedures.
• Coverage and limits should meet or exceed Agency Minimum Standards.

• Unauthorized Duties
• Outside work such as taking photos and picking abstracts. The producer is responsible for gathering the information. Employees are discouraged from using their personal vehicles for company business.

Education / License

• High school diploma or equivalent.
• College degree or equivalent work experience preferred.

Knowledge, Skills and Abilities

• Typing minimum 40 wpm.
• 5 years+ insurance work experience including familiarity with computerized database system, word processing, and e-mail. Knowledge of Microsoft Office preferred.
• Ability to operate various office equipment, including telephone, PC, Xerox machine, fax machine, and scanner.
• Excellent oral and written interpersonal communication skills required.
• Excellent organizational skills required.
• Must be able to work independently and with little supervision.
• Hawaii law requires all individuals in transacting insurance to be licensed in the State.

Job Charter Measurements Standards

• Adhere to and comply with established Agency procedures.
• Adhere to standards or performance within Employee Handbook.

Reporting Relationships

• Reports directly to designated Producer. In Producer's absence, report to Underwriting Manager.
• Designated Manager will complete an annual Evaluation.

Why Join Noguchi & Associates?

• Comprehensive Portfolio of Benefits
• Medical, Dental, and Vision Insurance
• Voluntary benefits, FSA Accounts, and more
• 401(k) with Company Match
• Unlimited Paid Time Off (PTO)
• Paid Volunteer – Philanthropic Time off
• Paid Holidays
• Professional Development and Continuing Education Support
• Licensing Renewal Assistance

Meaningful Work

• Join an organization with more than 45 years of history and community impact.
• Build long-term relationships with clients who value trusted advisors.
• Be part of a growing company that values collaboration, service excellence, and giving back.
• Help businesses and families protect what matters most while building a rewarding and stable career.
• Join a culture that places Family & Having Fun - within our Core Values

Apply

If you're looking for an opportunity where your experience is valued, your contributions make a difference, and your work helps support businesses and communities while being part of our Ori-gen legacy… we'd love to hear from you.

To apply or learn more, please contact:

Terri Seki
Chief People Officer
[e-mail]