Account Manager (Commercial Landscaping)

Socket.dev; San Francisco (CA); On-site; USD 78,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Team-based profit sharing

401K with company match

Company-provided vehicle

Medical, dental, and vision coverage

Paid Time Off + holidays

Formal training and development

Job summary

LandCare is seeking an ambitious Client Services Specialist in San Francisco, CA to manage existing client relationships and develop new business opportunities. You will work closely with branch and production teams to ensure projects meet client expectations and quality standards.

Responsibilities include creating proposals and estimates, maintaining client satisfaction, and promoting sustainable landscaping practices.

Qualifications

• Customer relationship management experience or ability to build lasting client connections.
• Strong communication and problem-solving skills.
• Strategic thinking for new business opportunities.

Responsibilities

• Manage existing client relationships and develop new business opportunities.
• Coordinate between client expectations and production teams to ensure high-quality results.
• Identify networking opportunities and participate in industry events to grow the client base.
• Prepare client proposals, contracts, and estimates aligned with client objectives.
• Promote sustainable landscape solutions that support client needs and environmental health.

Job description

WHO WE ARE

Our dedicated team of professionals provide the full spectrum of landscape services. After 3 decades in business and more than 3,000 team members from coast-to-coast, we’re incredibly proud of the work that we do.

Our passion is our motivator and our focus is simple – create an extraordinary culture, care for our team members, give back to our communities & build a greener future.

THE POSITION

This position is a high-impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. This person will manage existing relationships, develop new business opportunities, and identify networking opportunities within the industry.

WHAT YOU WILL BE DOING

Client Service and Retention

• Drive customer satisfaction and retention by understanding the individual needs of our customers and the spaces that bring them joy and peace
• Provide excellent service and communication with a focus on problem-solving
• Promote high standards for customer service, safety, and LandCare's culture
• Provide organizational management, leadership and communication between the client and production team
• Maintain LandCare's Landscape Quality Audit process in conjunction with the Production Manager to identify property maintenance needs and enhancement opportunities
• Create client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives
• Coordinate between client expectations and production reality to ensure every project reflects our commitment to quality
• Promote sustainable solutions that create landscapes supporting the health of the planet while meeting client needs

New Business Development

• Identify new business opportunities by cultivating and maintaining business relationships with existing customers
• Actively prospect for potential clients and pursue new business relationships through authentic relationship building
• Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare
• Engage with property owners who understand the transformative power of thoughtfully designed outdoor environments that benefit both people and the planet

Professional Development

• Participate in programs that focus on building operational excellence
• Engage in networking and growth opportunities through our Women's Initiative Network
• Join Book Clubs and other learning initiatives that foster continuous professional growth
• Access mentorship and training programs designed to advance your career in meaningful ways

Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members:

• Competitive base salary
• Team based profit sharing program
• 401K for all employees with 3.5% company match
• Company-provided vehicle
• Medical, dental, and vision coverage
• Paid Time Off Policy + 9 corporate holidays
• Formal training and development program

This opportunity has a base pay that represents a full-time annual salary starting at $78,000-100,000 (commensurate with experience).