Account Manager (Commercial Landscaping)

LandCare LLC; Frederick (MD); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company vehicle

401K match

Medical/Dental/Vision

Job summary

LandCare LLC in Frederick, MD is seeking a Client Services & Business Development professional to strengthen existing client relationships and drive new opportunities. You will coordinate with Branch Manager and Production teams to ensure client satisfaction and responsive service.

The role offers a competitive salary range and a comprehensive benefits package, including a company vehicle, 401(k) with company match, and health coverage.

Qualifications

• Experience in client service and relationship management.
• Strong communication and problem-solving skills.
• Ability to develop new business opportunities.
• Leadership and cross-functional coordination.
• Knowledge of landscape industry is a plus.

Responsibilities

• Drive customer satisfaction and retention by understanding individual needs of customers.
• Provide excellent service and communication in a constructive, courteous manner with problem-solving focus.
• Promote high standards for customer service, safety, and LandCare's culture and core values in a team environment.
• Coordinate between client and production team to deliver timely solutions.
• Maintain Landscape Quality Audit process to identify maintenance needs and opportunities.
• Create client proposals, contracts, recommendations and estimates aligned with client objectives.

Skills

Customer service

Relationship management

Sales/prospecting

Communication

Team collaboration

Job description

WHO WE ARE

Our dedicated team of professionals provide the full spectrum of landscape services. After 3 decades in business and more than 3,000 team members from coast-to-coast, we're incredibly proud of the work that we do.

Our passion is our motivator and our focus is simple - create an extraordinary culture, care for our team members, give back to our communities & build a greener future.

This position is a high impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful relationships with each of our clients. This person will manage existing client relationships, new customer development, and new networking opportunities within the industry.

WHAT WILL YOU BE DOING?

Client Service and Retention

• Drive customer satisfaction and retention by understanding the individual needs of our customers
• Provide excellent service and communication in a constructive, courteous manner with a focus on problem solving
• Promote high standards for customer service, safety, and LandCare's culture and core values in a positive team environment
• Provide organizational management, leadership and communication between client and production team in a timely fashion and work cooperatively to find delivery solutions
• Maintain LandCare's Landscape Quality Audit process in conjunction with Production Manager to identify property maintenance needs and enhancement opportunities
• Create client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives are accurately and appropriately priced

New Business Development

• Identify new business opportunities by cultivating and maintaining business relationships with existing customers
• Actively prospect for potential clients and pursue new business relationships
• Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare

Benefits

Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members:

• Competitive base salary
• Team based profit sharing program
• 401K for all employees with 3.5% company match
• Company-provided vehicle
• Medical, dental, and vision coverage
• Paid Time Off Policy + 9 corporate holidays
• Formal training and development program

This position has a salary range of approximately $65,000 - $80,000 annually (commensurate with experience).