Account Manager (Commercial Landscaping)

LANDCARE; Durham (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive base salary

Team based profit sharing program

401K with 3.5% company match

Company-provided vehicle

Medical, dental, and vision coverage

Paid Time Off Policy + 9 corporate HOL

Job summary

LANDCARE is seeking a strategic Client Services Manager in Durham, NC to strengthen client relationships and drive new business opportunities. You will align client objectives with production capabilities, crafting proposals and ensuring high-quality outcomes.

Join a team focused on sustainable landscapes, strong customer service, and continuous professional development through networking and growth programs.

Qualifications

• Experience in client service and relationship management.
• Ability to identify new business opportunities and build networks.
• Strong communication and leadership between client and production teams.

Responsibilities

• Manage existing relationships and develop new business opportunities.
• Create client proposals, contracts, and recommendations aligned with client objectives.
• Coordinate between client expectations and production realities to ensure quality.
• Promote sustainable landscape solutions that benefit clients and the planet.
• Engage in professional development and networking initiatives.

Job description

THE POSITION

This position is a high-impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. This person will manage existing relationships, develop new business opportunities, and identify networking opportunities within the industry.

WHAT YOU WILL BE DOING

Client Service and Retention

• Drive customer satisfaction and retention by understanding the individual needs of our customers and the spaces that bring them joy and peace
• Provide excellent service and communication with a focus on problem-solving
• Promote high standards for customer service, safety, and LandCare's culture
• Provide organizational management, leadership and communication between the client and production team
• Maintain LandCare's Landscape Quality Audit process in conjunction with the Production Manager to identify property maintenance needs and enhancement opportunities
• Create client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives
• Coordinate between client expectations and production reality to ensure every project reflects our commitment to quality
• Promote sustainable solutions that create landscapes supporting the health of the planet while meeting client needs

New Business Development

• Identify new business opportunities by cultivating and maintaining business relationships with existing customers
• Actively prospect for potential clients and pursue new business relationships through authentic relationship building
• Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare
• Engage with property owners who understand the transformative power of thoughtfully designed outdoor environments that benefit both people and the planet

Professional Development

• Participate in programs that focus on building operational excellence
• Engage in networking and growth opportunities through our Women's Initiative Network
• Join Book Clubs and other learning initiatives that foster continuous professional growth
• Access mentorship and training programs designed to advance your career in meaningful ways

Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members:

• Competitive base salary
• Team based profit sharing program
• 401K for all employees with 3.5% company match
• Company-provided vehicle
• Medical, dental, and vision coverage
• Paid Time Off Policy + 9 corporate holidays
• Formal training and development program