Account Manager- Commercial Insurance

Insurance Office of America; Scranton (Lackawanna County); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K with match

Paid holidays

Career growth

Work-life balance

Community service

Job summary

Insurance Office of America in Scranton, PA is seeking a Commercial Insurance Account Manager with 2 to 5 years of commercial insurance experience and an active P&C license. Multiple experience levels are considered, including Account Associate, Senior Account Associate, and Account Manager Associate.

You will support client service, policy administration, renewals, and billing while maintaining accurate client and policy data in our systems in a hybrid work setup.

Qualifications

• 2 to 5 years of commercial insurance experience required.
• Active P&C license required.

Responsibilities

• Deliver proactive, responsive service to clients and internal teams.
• Process endorsements, audits, cancellations, reinstatements; manage certificates, ID cards, binders, invoices, and related documents.
• Assist or lead new and renewal business processes; prepare submissions and proposals; gather underwriting information.
• Maintain accurate client and policy data in systems; monitor activities and ensure timely task completion.
• Resolve billing discrepancies and support collections; ensure adherence to policies to minimize E&O exposure.

Job description

Commercial Insurance Account Manager

Remote / hybrid notes: If this position is posted as either fully remote or hybrid, individuals residing within a 50‑mile radius of a branch location may be required to work onsite in a hybrid capacity. Our remote work policy requires a dedicated, distraction‑free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations

About The Role

We are seeking insurance professionals with 2 to 5 years of commercial insurance experience and an active P&C license for current opportunities within our Account Management career path. Multiple experience levels are considered, including Account Associate, Senior Account Associate, and Account Manager Associate.

Core Responsibilities (All Levels)

Client Service & Support

• Deliver proactive, responsive service to clients and internal teams
• Communicate workload status and resolve service requests efficiently
• Support strong client and team relationships

Policy Administration

• Process endorsements, audits, cancellations, reinstatements
• Manage certificates, ID cards, binders, invoices, and related documents
• Support policy issuance and documentation accuracy

Business & Renewal Support

• Assist or lead new and renewal business processes
• Prepare submissions and proposals
• Gather underwriting information and documentation

Systems & Workflow Management

• Maintain accurate client and policy data in systems
• Monitor activities and ensure timely task completion

Billing & Compliance

• Resolve billing discrepancies and support collections
• Ensure adherence to policies and minimize errors & omissions exposure

Level Differentiation

Account Associate (AA) (Non-Exempt) – Foundational

• Executes transactional and administrative tasks
• Supports workflows under close supervision
• Assists with submissions and policy processing
• Focused on accuracy, timeliness, and task completion

Senior Account Associate (SAA) (Non-Exempt) – Intermediate

• Independently manages small or low‑complexity accounts
• Tracks renewals and ensures timely processing
• Performs underwriting preparation and loss run analysis
• Evaluates and negotiates coverage/pricing
• Prepares proposals and binds coverage
• Provides guidance to junior staff

Account Manager Associate (AMA) (Exempt) – Advanced

• Operates with minimal supervision and increased autonomy
• Manages full customer service lifecycle (billing, claims, coverage)
• Leads renewal strategy, negotiation, and execution
• Performs in‑depth coverage analysis and advisory support
• Handles more complex accounts and escalations
• Demonstrates advanced technical expertise and leadership

Differences Summary

• Account Associate: Task‑driven, execution‑focused, entry‑level support
• Senior Account Associate: Independent contributor, analytical, manages smaller accounts
• Account Manager Associate: Advanced expertise, owns client experience, near Account Manager level

What We Offer

• Competitive salaries and bonus potential
• Company‑paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

What To Expect (Application Process)

• 30‑Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is 45-75K annually, depending on role, experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.