Account Manager, Commercial (German Speaking)

Intercom; Chicago (IL); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and equity in a fast-growing start-up

Daily lunch and stocked kitchen

Regular compensation reviews

Pension scheme & match

Health and dental insurance

Flexible paid time off policy

Paid maternity and paternity leave

Cycle-to-Work Scheme

Choice of Mac or Windows laptops

Job summary

A dynamic tech company is seeking an Account Manager, Commercial (German Speaking) to drive business growth in the EMEA region. This role is pivotal in managing customer relationships and ensuring client success. Ideal candidates will be fluent in German and English, possess solid B2B sales experience, and have worked in a SaaS environment. The position offers a competitive salary, equity opportunities, and a flexible hybrid work arrangement that values collaboration and individual growth.

Qualifications

• Strong capability to build compelling presentations for customers.
• Experience forecasting on a monthly or quarterly basis.
• Ability to articulate Intercom’s value using the Command of the Message framework.
• Excellent written and verbal communication.
• Experience using MEDDPICC as a qualification framework.
• Experience with renewals.
• Forecasting monthly or quarterly.
• Experience building presentations for QBRs and pricing proposals.
• Ability to discover pain and articulate solutions.
• Light demos or working with Sales Engineer/CSM.

Responsibilities

• Own and act as the main point of contact for a book of business.
• Drive net growth within that book.
• Run a proactive and effective renewal process.
• Run a proactive renewal process.
• Articulate Intercom’s value using the Command of the Message framework.
• Forecast and plan pacing monthly and quarterly.
• Partner with a CSM and SE to ensure long-term success of the book.
• Collaborate with R&D and Marketing to reflect customer voice.

Skills

Fluent in English and German (spoken and written)

2-3 years experience in a B2B closing role

2+ years of SaaS experience

Excellent written and verbal communicator

Ability to discover pain and articulate potential solutions

Experience using MEDDPICC as a qualification framework

Opportunity qualification

Forecasting

Renewals

MEDDPICC

Job description

Account Manager, Commercial (German Speaking)

Intercom 09 July 2025

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We’re looking for a hungry and ambitious sales person to join the Intercom sales team in EMEA. As a Commercial Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world‑class sales organization, and the road ahead is going to be very exciting. At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing?

• You’ll own and act as the main point of contact for a book of business
• Your goal will be to drive net growth within that book
• You’ll hunt and work expansion opportunities within that book
• You’ll run a proactive and effective renewal process
• You’ll articulate Intercom’s value using the Command of the Message framework
• You’ll forecast and plan pacing throughout each month and quarter
• You’ll partner with a CSM and SE to ensure the long term success of your book
• You’ll partner with R&D and Marketing to ensure the voice of your customers is heard

What skills do I need?

• Fluent in English and German (spoken and written)
• 2‑3 years experience in a B2B closing role
• 2+ years of SaaS experience
• Excellent written and verbal communicator
• Ability to discover pain and articulate potential solutions
• Ability to accurately qualify opportunities
• Ability to do light demos and/or experience working closely with Sales Engineer/ CSM
• Capable of building compelling presentations for customers (QBRs, Pricing proposals etc.)
• Experience forecasting on a monthly or quarterly basis
• Experience working in B2B SaaS
• Experience working renewals
• Experience using the Command of the Message framework
• Experience using MEDDPICC as a qualification framework

Benefits

• Competitive salary and equity in a fast‑growing start‑up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews – we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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How to Apply

Interested in this position? Please submit your resume and cover letter through the application portal.