Account Manager (Commerce)

VML; Cincinnati (OH); Hybrid; USD 45,000 - 100,000; Full time

Job summary

VML is seeking an Account Manager to enhance client marketing programs for a major CPG client. This role involves building strong client relationships, overseeing project execution, and collaborating with various teams to ensure all requirements are met within budget and timelines. The position offers a hybrid working environment, reflective of VML's commitment to collaboration and connection.

Benefits

Health coverage options (medical, dental, vision)

Generous 401k match (100% up to 5% of salary)

Paid time off offerings

Growth-minded opportunities

Qualifications

• 1-3 years of advertising or marketing experience with preference for Commerce client work.
• Agency experience preferred.
• Strong interest in Commerce/Shopper marketing & retail ecosystem.

Responsibilities

• Manage client relationships and ensure marketing program execution.
• Lead day-to-day project development; secure client approvals.
• Maintain communication between clients and internal teams.

Skills

Communication

Attention to detail

Organization

Collaboration

Proactivity

Job description

Who We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.

Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. Who we are looking for: VML is seeking an Account Manager to support the day-to-day activities to creatively execute and produce client marketing programs for a large CPG client. You will be one of the client contacts on a new account, ensuring client approvals are secured, client objectives are achieved, and timelines and budgets are met. You will communicate externally with the client(s) and internally with the project team to keep all apprised of project status, updates and changes.

What you’ll do:

Build rapport and credibility with client based on trust, sound counsel, responsiveness to client needs and flawless execution

Collaborate with creative, project management, production, and/or media teams to develop marketing programs and solutions for client

Serve as creative and executional project lead; guide the day-to-day development of client marketing projects from start to finish; secure required client approvals (e.g. creative briefs, budgets, creative materials, etc.); ensure progressive steps in the process are approved with adequate time to meet schedules

Develop and update both client and project documents including: creative briefs, estimates, project timelines, media plans, status reports, conference reports and other supporting materials

Review all documents and creative work prior to submitting to client for review

Keep agency team informed of client requests and changes; anticipate potential problems; proactively develop solutions

Organize client presentations, meetings and conference calls, and prepare relevant documents, including agendas, meeting materials and conference reports

Capture and interpret program results, summarize findings, and work with senior team members to recommend program enhancements and/or changes to improve going forward

Who you are: Excellent communication skills, both verbal and written Able to build relationships and collaborate across teams, departments, vendors and clients to successfully accomplish work

Strong attention to detail, organization, and professionalism Ability to effectively managing multiple projects, timelines, and deliverables simultaneously

Proactive approach and positive attitude What you’ll need:

1-3 years of advertising or marketing experience, with strong preference to Commerce client work Agency experience preferred Knowledge and interest in Commerce/Shopper marketing & retailer ecosystem What we offer:

Passionate, driven people | We champion a culture of people that do extraordinary work. Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery. Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness. Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through VML and WPP, so you can continue to grow personally and professionally. VML is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details._$45,000—$100,000 USDWe believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram,LinkedIn, andX.

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