Account Manager Clinical Laboratory Services - US - Remote

Worldwide Clinical Trials - USA; North Carolina; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading clinical research organization seeks an Account Manager for Clinical Laboratory Services to oversee the coordination between early and late phase clinical services. The role requires 8+ years of experience in clinical research, strategic thinking, and excellent client service skills to ensure effective internal cross-functional relationships and minimize external vendor utilization. Join a dedicated team that is passionate about improving lives through innovative clinical trial solutions.

Qualifications

• Experience in clinical research operations required.
• 8+ years of commercial experience in a CRO or similar environment.

Responsibilities

• Serve as central point of coordination for clients linking early and late phase lab services.
• Identify and execute internal referral opportunities across departments.
• Support process improvements to enable collaboration and revenue retention.

Skills

Client service skills

Relationship-building skills

Communication

Coordination

Organizational skills

Education

Bachelor’s degree in life sciences, business, or related field

Job description

Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs - in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day.Join us!

What the Account Manager Clinical Laboratory Services does

The Account Manager - Clinical Laboratory Services is responsible for managing internal cross-functional relationships to ensure seamless integration between early and late phase clinical services. This individual will serve as the primary liaison between late phase proposals, vendor management, and early phase operations, with the goal of retaining early phase clinical trial work internally and minimizing leakage to external vendors.
This role requires a strategic thinker with excellent client service skills, experience in clinical research operations, and the ability to coordinate competing priorities across stakeholders. Familiarity with bioanalytical and early phase services is strongly preferred.

What you will do

• Serve as the central point of coordination for clients bridging early phase trials and late phase laboratory services.
• Identify, capture, and execute internal referral opportunities, working closely with late phase proposals and vendor management.
• Partner with early phase sales and operations to ensure timely handoffs and integrated client engagement.
• Track and report on referral activity, internal conversion rates, and lost opportunities.
• Promote awareness of internal early phase capabilities across client-facing teams.
• Support process improvement initiatives that enable cross-divisional collaboration and revenue retention.

What you will bring to the role

• Strong understanding of clinical trial phases, especially early phase and lab services.
• Proven relationship-building skills across multiple departments and functions.
• Excellent communication, coordination, and organizational skills.

Your experience

• Bachelor’s degree in life sciences, business, or related field.
• 8+ years of Commercial experience in clinical research, preferably within a CRO or similar environment.
• Success Metrics:
• % of early phase opportunities retained internally
• Referral-to-project conversion rate
• Revenue contribution from internal referrals
• Internal stakeholder satisfaction
• Reduction in referral leakage

We love knowing that someone is going to have a better life because of the work we do.

To view our other roles, check out our careers page at Discover a world of difference at Worldwide !For more information on Worldwide, visit www.Worldwide.com or connect with us on LinkedIn .

Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative,innovative,and successful. We’reon a mission to hire thevery bestand are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law.