Account Manager Clinical Laboratory Services - US - Remote

Worldwide Clinical Trials; Milwaukee (WI); Remote; USD 140,000 - 160,000; Full time

Job summary

Worldwide Clinical Trials is seeking an Account Manager for Clinical Laboratory Services. The role involves managing relationships between various clinical services while ensuring high-level client engagement and retention of early phase trials. The ideal candidate will have extensive experience in clinical research and exceptional client service skills to bridge services effectively, contributing to improved patient outcomes.

Qualifications

• 8+ years of commercial experience in clinical research, preferably within a CRO.
• Strong understanding of clinical trial phases, especially early phase and lab services.
• Excellent communication and coordination skills.

Responsibilities

• Manage relationships between early and late phase clinical services.
• Identify and execute internal referral opportunities.
• Support process improvement for revenue retention.

Skills

Client Service Skills

Relationship Building

Coordination

Organizational Skills

Education

Bachelor’s degree in life sciences, business, or related field

Job description

Account Manager Clinical Laboratory Services - US - Remote

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Who We Are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

Who We Are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

What The Account Manager Clinical Laboratory Services Does

The Account Manager – Clinical Laboratory Services is responsible for managing internal cross-functional relationships to ensure seamless integration between early and late phase clinical services. This individual will serve as the primary liaison between late phase proposals, vendor management, and early phase operations, with the goal of retaining early phase clinical trial work internally and minimizing leakage to external vendors.

This role requires a strategic thinker with excellent client service skills, experience in clinical research operations, and the ability to coordinate competing priorities across stakeholders. Familiarity with bioanalytical and early phase services is strongly preferred.

What You Will Do

• Serve as the central point of coordination for clients bridging early phase trials and late phase laboratory services.
• Identify, capture, and execute internal referral opportunities, working closely with late phase proposals and vendor management.
• Partner with early phase sales and operations to ensure timely handoffs and integrated client engagement.
• Track and report on referral activity, internal conversion rates, and lost opportunities.
• Promote awareness of internal early phase capabilities across client-facing teams.
• Support process improvement initiatives that enable cross-divisional collaboration and revenue retention.
  
  

What You Will Bring To The Role

• Strong understanding of clinical trial phases, especially early phase and lab services.
• Proven relationship-building skills across multiple departments and functions.
• Excellent communication, coordination, and organizational skills.
  
  

Your Experience

• Bachelor’s degree in life sciences, business, or related field.
• 8+ years of Commercial experience in clinical research, preferably within a CRO or similar environment.
• Success Metrics:
• % of early phase opportunities retained internally
• Referral-to-project conversion rate
• Revenue contribution from internal referrals
• Internal stakeholder satisfaction
• Reduction in referral leakage
  
  

We love knowing that someone is going to have a better life because of the work we do.

To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www.Worldwide.com or connect with us on LinkedIn.

Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Research Services

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