Account Manager Client Services - Remote Nationwide

Optum; Houston (TX); Remote; USD 71,000 - 141,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance client relationships and drive revenue growth. In this full-time position, you will leverage your client-facing experience and analytical skills to maintain high retention rates and deliver exceptional service. You'll collaborate with various teams to ensure client satisfaction while enjoying the flexibility to telecommute from anywhere in the U.S. Join a diverse and inclusive culture that values your contributions and offers comprehensive benefits, making a real impact on health equity across communities.

Benefits

Comprehensive Benefits Package

401k Contribution

Incentive and Recognition Programs

Equity Stock Purchase

Qualifications

• 3+ years experience in a client-facing or sales role.
• 1+ years in the Pharma space with brand teams.

Responsibilities

• Manage client relationships and ensure high retention rates.
• Analyze data to generate insights for client presentations.

Skills

Client Relationship Management

Data Analysis

Salesforce CRM

Communication Skills

Problem Solving

Education

High School Diploma/GED

Tools

Salesforce

Microsoft Office Suite

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is responsible for revenue retention and growth, customer satisfaction, opportunity generation, and relationship management.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Establish, develop and continuously maintain a relationship with their designated clients


• Facilitate business reviews at least annually with clients to ensure strong program adoption


• Maintain accurate documentation of all (proactive/reactive) client engagement activities in Salesforce CRM


• Actively work to proactively engage clients with a goal of maintaining a high retention rate greater than 97%


• Effectively keeps others adequately informed by presenting information to everyone involved


• Ability to define problems, collect data, establish facts and draw valid conclusions


• Experience working for or in Pharma; Experience working with Pharmaceutical Brand Teams or Patient Assistance space strongly desired


• Technical skills a must


• Works closely with Sales/Data/Program Engineering, Billing, Implementation/Leadership teams to cultivate strong client relationships and work to grow existing account(s)


• Ability to understand data, and analyze to produce outcomes and insights


• Communicate development needs/request to product owner


• Experience managing up to 10-15 accounts at a time, with an increased seasonal workload

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)


• 3+ years of experience working in a client facing position, sales position, account manager or product Manager role


• 1+ years of experience in the Pharma space (patient assistance, co-pays, working with pharmaceutical brand teams etc.)


• 1+ years of experience with a CRM tool such as Salesforce


• 1+ years of experience analyzing data and developing insights for client presentations


• Intermediate level of proficiency with Microsoft Office Products (Word, Excel, PowerPoint) and Adobe


• Ability to travel approximately 25% of the time

Preferred Qualifications:

• Exhibits good listening skills and comprehension


• Ability to effectively express ideas and thoughts verbally and in written form


• Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information


• Establish Focus: The ability to develop and communicate goals in support of the business; mission


• Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach


• Communication: Giving and receiving messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent


• Collaboration: Works collaboratively with others to achieve group goals and objectives


• Effective Execution: Translates a broad conceptual understanding of the company's strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost and how each task affects subsequent activities

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to the volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN