Account Manager (Client Services)

Avenue Z; Miami (FL); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Unlimited PTO

Hybrid work model

Job summary

Avenue Z, an AI-first digital marketing and PR agency, seeks an Account Manager, Client Services to bridge internal teams and key clients from a strategic vantage point in a fast-paced, results-driven environment.

You will oversee multi-project programs, nurture client trust, and explore growth opportunities across channels, with a requirement to be in the Miami or Orlando office at least 3 days per week.

Qualifications

• 3+ years of experience in account management, client services or project management.
• Strong communication and relationship-building skills.
• Ability to manage programs and drive results for multiple client accounts.
• Experience identifying growth opportunities and managing client expectations.
• Familiarity with HubSpot CRM.
• Familiarity with sales cycles and quota focus preferred.
• Negotiation and conflict-resolution abilities.

Responsibilities

• Manage and oversee delivery of client programs and ensure alignment with client goals.
• Build and maintain trust-based client relationships as the primary contact for strategic discussions.
• Collaborate with internal teams to ensure timely, high-quality project delivery.
• Identify opportunities to expand client relationships through additional services, upsell or cross-sell.
• Ensure client satisfaction and retention, addressing challenges proactively.
• Track program status, budgets, and timelines; provide updates to clients and stakeholders.
• Be in office for at least 3 days per week based in Miami or Orlando.

Skills

Relationship building

Communication

Project management

Negotiation

Cross‑functional collaboration

Sales cycles familiarity

Tools

HubSpot

Job description

Avenue Z is the AI-first agency - a digital marketing and PR company engineered to move fast. Brands partner with us to drive revenue and reputation across all channels, from ChatGPT to The Wall Street Journal, Shopify to TikTok, Meta to Google. Trusted by leaders in consumer brands, tech, and finance, we power the earned, owned, and performance media channels driving influence.

Overview

The Account Manager, Client Services will serve as the strategic liaison between our internal teams and key clients, combining program management with account management to ensure project success and long-term client satisfaction on a limited portfolio of accounts. This role is responsible for overseeing the delivery of multi-project and/or multi-service programs while fostering strong client relationships, identifying growth opportunities, and ensuring overall client retention.

Key Responsibilities

• Manage and oversee the delivery of client programs, ensuring alignment with client goals and organizational objectives.
• Build and maintain strong, trust-based relationships with clients, acting as the primary point of contact for strategic discussions.
• Collaborate with internal teams to ensure timely, high-quality delivery of projects and services.
• Identify opportunities to expand client relationships through additional services, upsell or cross-sell opportunities, contributing to strategic account growth. This can be conducted through regular strategic involvement and advising as well as quarterly or regular business reviews.
• Ensure client satisfaction and retention, proactively addressing any challenges or roadblocks.
• Track program status, budgets, and timelines, providing regular updates to both clients and internal stakeholders.
• In office for at least 3 days per week based in Miami or Orlando.

Qualifications

• Ability to work autonomously, build relationships with clients and to develop unique client focused solutions based on strong understanding of client business challenges and needs.
• Strong communication and relationship-building skills.
• Proven ability to manage projects and drive results in a client-facing role.
• Experience in identifying client growth opportunities and managing client expectations.
• Skillful negotiator with experience in conflict resolution.
• Ability to manage inter-company relationships and appropriately influence across departments internally to deliver results.
• 3+ years of experience in account management, client services, client strategy or project management.
• Familiarity with sales cycles, with a moderate quota or commission focus preferred.
• Experience with HubSpot is preferred.
• Demonstrated ability to exceed quotas is preferred.

Bonus Qualifications

• Marketing experience.
• Public Relations experience
• Project Management Professional (PMP) certification.
• Certified ScrumMaster (CSM) certification.
• WordPress experience.
• Agency experience.
• Salary range : $65,000 to $70,000 USD
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Unlimited PTO for a healthy work-life balance
• Hybrid work model offering flexibility and collaboration