Account Manager- Clearinghouse

IAA; Tennessee; Remote; USD 50,000 - 70,000; Full time

Job summary

IAA, through its subsidiary DDI Technology, is seeking an Account Manager to drive sales and customer satisfaction for its electronic vehicle registration services. This remote position involves project management, customer engagement, and collaboration with the sales team to ensure excellence in service delivery. The role requires a Bachelor’s degree and relevant sales experience, along with strong communication and problem-solving skills.

Benefits

Health insurance

401K

Paid holidays

Life Insurance

Short-term/Long-term disability

Qualifications

• 2-3 years of sales experience or a suitable combination with education.
• Excellent written and oral communication skills.
• Skilled in proven sales techniques including appointment setting.

Responsibilities

• Identifies and qualifies potential customers for DDI’s EVR program.
• Serves as Project Manager for incoming new customers.
• Responds to sales communications including providing information and demos.

Skills

Sales techniques

Communication skills

Problem solving

Planning and organizing skills

Education

Bachelor's degree

Job description

DDI Technology is seeking a Account Manager to join our team! This is a remote position and can be located anywhere.

DDI Technology, a wholly-owned subsidiary of IAA, provides a complete automotive titling and registration suite for financial institutions and dealers. Committed to excellence, DDI continues to focus on superior products, professional and consulting services in the areas of Electronic Liens and Titles.

This position is responsible for working in conjunction with and under the direction of the Regional Sales Manager for the overall development and implementation of DDI’s sales, marketing, and branding strategies. Must maintain up-to-date knowledge of all aspects of DDI’s Electronic Vehicle Registration products and services. Must continuously work in a team environment to ensure customer satisfaction.

Job Duties and Responsibilities :

• Identifies, qualifies, sets meetings, creates proposals and closes potential customers who would benefit from DDI’s EVR program. Contact methods include phone, email, campaign mailers and traveling to dealerships
• Serves as Project Manager for incoming new customers. Tracks all new sales communications in CRM for future follow-up; QA all incoming contracts and enrollment forms prior to sending to Contract Department; up-dates CRM records and follows-up with all customer communications
• Coordinates the ongoing management and support of the customer. This includes handing off day-to-day management to an Account Manager, periodic customer visits to ensure satisfaction and becoming the liaison for major issues which could arise during the business relationship
• Responds to sales communications (phone, email, fax) which includes, but not limited to, sending information via email about the Premier EVR, pricing, state information, and demonstrations
• Designs / develops marketing materials to include competitive analysis / etc. to be used at conferences, marketing campaigns, constant contact email blasts or DDI partnership collateral
• Represents DDI at functions which include, but not limited to, Dealer Trade Shows and events, on-site customer presentations, and national conferences. Plays a key role in the design and development of all marketing materials for special events such as DDI Road Shows for Dealers. Assists in the development of “internal” campaigns
• Designs / develops / updates documentation or presentations which includes, but not limited to, pre-fillable forms, contracts, checklists, customer presentations
• Performs demonstrations and / or trainings of the Premier EVR system, per customer requests (new and existing).
• Compiles target market lists through research and analysis of information from a variety of sources
• Provides support to Director of Sales for various projects to include, but not limited to pricing and contract management and negotiation
• Assists with maintaining partnerships / relationships with trade associations
• Performs other requests / directives issued by the Director of Sales

Job Requirements :

• Education and / or experience - Bachelor's degree and 2-3 years of experience in the sales field or an acceptable combination of education and experience
• Sales techniques and practices – Skilled in proven sales techniques and practices to include appointment setting, presenting proposals ad closing of the customer
• Problem solving and analytical skills : The ability to address problems in a wide range of situations and seek solutions in a fair and consistent manner
• Communication skills – Excellent written and oral communication skills; writes clearly and reads and interprets written information; presents numerical data effectively; speaks clearly and listens to ensure clarity of ideas
• Teamwork - Balances team and individual responsibilities; contributes to building positive team spirit
• Ethics - Treats people with respect; works with integrity and ethically, upholds organizational values
• Planning / organizing skills - Prioritizes and plans work activities and uses time efficiently
• Safety, security and quality - Observes safety and security procedures and uses equipment and materials properly; monitors own work to ensure quality; demonstrates accuracy and thoughtfulness
• Attendance / punctuality / dependability - Consistently at work and on time; follows instructions and responds to management direction taking responsibility for own actions

DDI Technology is a leading electronic title and registration technology firm providing title administration and processing services for vehicle dealers and lenders. DDI Technology is a proud member of the IAA. family of companies and focuses on delivering superior products, professional service and hi-touch customer service for all areas of vehicle title management.

To learn more, please visit www.dditechnology.com

In return for your excellent skills and abilities, we offer a benefits package including : health insurance, 401K, STD / LTD, Life Insurance / AD&D, paid holidays, and vacations.

IAA is committed to providing equal employment opportunities regardless of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status.