Account Manager - Charlotte

CBI; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

A leading consulting firm in Charlotte, North Carolina, is seeking an Account Manager to serve as a consultative advisor to clients. This role involves understanding client needs, creating tailored solutions, and driving significant revenue success. Ideal candidates will have strong consultative selling skills, high emotional intelligence, and a track record of managing complex sales engagements. The position demands a proactive approach to nurturing client relationships and effectively navigating multiple stakeholders.

Qualifications

• Experience in the practical design and value of the Workplace.
• Relevant experience in the commercial interiors market.
• Ability to operate across multiple functional areas.
• High emotional intelligence (EQ) to understand interactions and relationships.
• Passion for servicing clients and delivering results.
• Ability to operate across multiple functional areas to secure support.
• Experience in the commercial interiors market.

Responsibilities

• Understand business operations across various industries.
• Uncover client needs and provide tailored solutions.
• Manage sales processes and deliverables.
• Plan complex project scope, schedule, resources, dependencies.
• Navigate all angles and stakeholders to win large, complex deals.
• Manage all parts of the sale, closure and delivery of an engagement.
• Be active and visible in the coalition, community and influencing organizations.
• Own and drive success in meeting sales objectives and growth targets.
• Describe the technical details of our offerings, attach to client requirements, and compare with competition.
• Articulate and defend value, present and defend deliverables.
• Be comfortable with price and contract negotiation.
• Track opportunities through the sales process.
• Qualify opportunities initially and continually.

Skills

Consultative selling

Strong work ethic

High emotional intelligence

Communication skills

Project management

Client relationship management

Commercial interiors

Workplace strategy

Presentation skills

Job description

Role Summary

The CBI Account Manager acts as a trusted and consultative advisor to our clients, executing the discovery of client issues, objectives and requirements, and then matching them to specific design and offerings to address them thereby driving CBI booking and revenue success. They own engagements from the time of identification through closure and are the personification of CBI's value to our clients.

Desired Experience and Skills

• Experience in the practical design and value of the Workplace.
• Relational, consultative, solution selling to achieve volume objectives.
• Leading strategic engagements to completion.
• Work under pressure and manage multiple tasks.
• High EQ understands nuances of interactions, personalities and relationships.
• Passion for serving our clients.
• Operate across multiple functional areas to gain the support and deliverables required for success.
• Relevant experience in the commercial interiors market.
• Credible as a consultant in domains of workplace strategy
• Excellent personal presence, communication and presentation skills.

Responsibilities

• Curiosity to understand and be conversant in general business operations and issues across multiple industries.
• Cast a vision with clients and coalition
• Uncover and then match client requirements to tangible solutions & offerings to address them.
• Plan complex projects scope, schedule, required resources, dependencies
• Familiar with the steps and requirements necessary to navigate all angles and stakeholders to surround and win large, complex deals.
• Manage all the pieces of the sale, closure and delivery of an engagement through direct and indirect influence.
• Active and visible in the coalition, community and influencing organizations.
• Own and drive success in meeting sales objectives and growth targets
• Solution & Offering Presentation/Selling:
• Describe the technical details of our offerings, attach them to client requirements, and compare with competition.
• Eloquently articulate and defend value.
• Present and defend deliverables.
• Comfort and capability in price and contract negotiation.
• Experience and precision in tracking opportunities through the sales process.
• Initially and continually qualify opportunities.

Qualities of a High Performing Team Member

• Strong work ethic
• Accountability
• Approachable
• Committed
• Courageous
• Driven

Dedication

• Integrity
• Learner
• Loyal
• Passionate
• Servant Leadership
• Team Player
• Trustworthy