Account Manager, Career Span Programs & Member Journeys

American Heart Association; Dallas, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

PTO and holidays

Job summary

The American Heart Association seeks an Account Manager for Career Span Programs & Member Journeys in our Professional Membership group at the National Center in Dallas, TX. You will drive programming for Fellows-in-Training and early to mid-career committees, fostering member journeys that boost development, engagement, and retention.

You will collaborate across the membership team to plan high-quality professional education, manage logistics for committees and events, and support volunteers

Qualifications

• Bachelor's degree required or equivalent experience.
• Minimum of three years of relevant experience.
• Minimum of three years of project management in a professional setting; preferably science/medical association.
• Demonstrated experience working with science/clinical volunteers.
• Passion for virtual learning techniques.
• Excellent training and communication skills with healthcare professionals.
• Ability to manage multiple projects and meet deadlines.
• Proficiency in Microsoft applications (Word, Excel, PowerPoint, Outlook).
• Strong verbal and written communication, customer service skills.
• Willingness to travel overnight ~10%.

Responsibilities

• Identify and develop relationships with cardiology fellows and fellowship program directors to grow participation and membership.
• Partner with field team to assess training needs of cardiology fellows.
• Increase conversion of Fellows-in-Training to paid early career members after program completion.
• Collaborate with the member content lead for planning and delivering high-quality education programs (in-person and virtual).
• Manage logistics and registration for leadership, functional, and committee meetings and teleconferences.
• Implement nomination and election processes for committee members and AHA positions.
• Support navigation, engagement, and career growth of Fellows within the Association.
• Lead and staff the COC Early Career and Mid-Career Committees.
• Oversee personal and professional development programming for Scientific Sessions and the International Stroke Conference.
• Ensure project timelines, deadlines, and effective communication.
• Establish trusted communication with volunteers and anticipate needs.

Skills

Communication

Project management

Volunteer coordination

Non-profit experience

Education

Bachelor's degree

Tools

MS Office

Job description

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for an Account Manager, Career Span Programs & Member Journeys, in our Professional Membership group at our National Center office in Dallas, TX.

The Account Manager, Career Span Programs & Member Journeys, manages programs and volunteer-led initiatives serving members at key stages of their careers, with primary responsibility for the Fellows-in-Training Program and the COC Early Career and Mid-Career Committees.

The position contributes to and manages initiatives related to the Fellows-in-Training Program, the COC Early Career and Mid-Career Committees, while collaborating across the membership team to develop member journeys that strengthen professional development, engagement, conversion, and retention.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Responsibilities

• Identify and develop relationships with cardiology fellows and fellowship training program directors to grow their participation and membership with the American Heart Association.


• Partner with field team colleagues to assess training needs of cardiology fellows.


• Work across the membership team to help increase the conversion rate of Fellows-in-Training to paid early career members upon program completion.


• Partner with the member content lead to ensure the successful planning and execution of high-quality, innovative professional education programs in both in-person and virtual settings.


• Manage the logistics and registration for leadership, functional, and special interest committee meetings and teleconferences.


• Implement processes for nominating and electing committee members, and submitting nominations for American Heart Association positions.


• Support navigation, engagement, and career growth of American Heart Association Fellows within the American Heart Association.


• Lead and staff the COC Early Career Committee and Mid-Career Committee.


• Manage personal and professional development programming for Scientific Sessions and the International Stroke Conference.


• Management of project timelines, deadline compliance and effective communication and dissemination of both.


• Establish trusted communication with volunteers and anticipate needs and expectations.

Want to help get your resume to the top? Take a look at the experience we require:

Qualifications

• Bachelor's Degree from a four-year college or university or equivalent experience


• Minimum of three (3) years of relevant experience


• Minimum of three (3) years of project management experience in a professional business setting; preferably a science and/or medical association.


• Demonstrated experience working with and handling science/clinical volunteers.


• Has a passion and interest in virtual learning techniques.


• Excellent training skills, with the ability to clearly communicate with a variety of healthcare professionals.


• Must be able to balance multiple projects simultaneously in a fast-paced environment.


• Ability to lead, build, and show demonstrated growth of programs.


• Ability to meet established deadlines while working independently.


• Knowledge of Microsoft Applications (Word, Excel, Power Point, Outlook).


• Excellent verbal and written communication skills.


• Ability to provide outstanding customer service skills to both internal and external customers.


• Ability to travel overnight approx. 10% of the time.

Here are some of the preferred skills we are looking for:

• Non-profit experience.


• Fellow-in-Training Experience


• MBA or graduate degree


• Collaboration skills with the ability to work as part of a team.

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.


• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; based on the type of position


• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well‑being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.


• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.


• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.


• Tuition Assistance – We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.

This position not a match with your skills? Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

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