Account Manager - Boston, MA

NIDEC Defense Group; St. Louis (MO); Hybrid; USD 100,000 - 140,000; Full time

Job summary

The Account Manager IV at Nidec will lead the organization's most complex, high-value client relationships, acting as a senior trusted advisor to executive stakeholders and owning long-term account strategy to drive retention and expansion.

This role requires deep business acumen, cross-functional influence, and the ability to manage renewals, pricing, and cross-sell opportunities while maintaining CRM discipline and delivering strategic reviews to executive leadership.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 8-12+ years of progressive experience in account management, customer success, or strategic client leadership roles.
• Proven success managing enterprise or highly complex accounts with significant revenue responsibility.
• Exceptional executive-level communication, negotiation, and relationship-building skills.
• Strong strategic, financial, and analytical acumen.
• Ability to influence cross-functionally and drive outcomes without direct authority.
• High degree of autonomy, accountability, and judgment.
• Advanced proficiency in CRM, forecasting, and reporting tools.

Responsibilities

• Own and lead a portfolio of the most complex, high-revenue, or strategically critical client accounts.
• Serve as executive sponsor and trusted advisor to senior and C-suite client stakeholders.
• Develop deep understanding of client business models, strategic priorities, and long-term objectives.
• Align account strategy with both client outcomes and organizational goals.
• Define and execute multi-year account strategies focused on retention, expansion, and long-term value.
• Lead complex renewals, pricing discussions, and contract negotiations in partnership with sales, legal, and finance.
• Identify, shape, and drive cross-sell and upsell opportunities within existing accounts.
• Proactively manage account risk, satisfaction, and performance metrics.
• Lead virtual account teams by coordinating cross-functional resources across sales, operations, product, finance, and support.
• Influence internal stakeholders and decision-making through expertise, credibility, and relationship leadership.
• Advocate for client priorities and champion improvements to service delivery and solutions.
• Deliver strategic account reviews, performance insights, and growth forecasts to internal executive leadership.
• Maintain disciplined account governance, forecasting accuracy, and CRM data integrity.
• Provide thought leadership and insights based on account trends and client feedback.

Skills

Executive-level communication

Negotiation

Relationship-building

Cross-functional collaboration

Strategic thinking

Analytical skills

CRM proficiency

Forecasting

Education

Bachelor's degree in Business, Marketing, or a related field

Tools

CRM systems

Forecasting tools

Reporting tools

Job description

Job Summary

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Job Summary

Nidec is the world's No.1 comprehensive motor and drive manufacturer handling "everything that spins and moves", miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors, industrial motors, appliance motors, and controls. Nidec motors can be found in products that range from cell phones, computers and home appliances to industrial and mining equipment - and everything in between. Our product line features a full line of high efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units.

From keeping us comfortable in our homes to pumping clean water to making our cars more safe, electric motors are an indispensable part of our daily lives. At Nidec, our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics, the impact of motors will only increase.

With over 140,000 employees stationed worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality.

Job Description

The Account Manager IV is a principal-level individual contributor responsible for leading the organization’s most complex, high-value, and strategically important client relationships. This role operates as a senior trusted advisor to executive client stakeholders, owns long-term account strategy, and drives sustained retention, expansion, and value realization across an assigned portfolio.

The Account Manager IV demonstrates advanced business acumen, influences outcomes across the organization without formal authority, and plays a key role in shaping account management best practices and client engagement strategy.

Responsibilities

Strategic Account Ownership & Executive Engagement

• Own and lead a portfolio of the most complex, high-revenue, or strategically critical client accounts
• Serve as executive sponsor and trusted advisor to senior and C-suite client stakeholders
• Develop deep understanding of client business models, strategic priorities, and long-term objectives
• Align account strategy with both client outcomes and organizational goals

Account Strategy, Retention & Growth Leadership

• Define and execute multi-year account strategies focused on retention, expansion, and long-term value
• Lead complex renewals, pricing discussions, and contract negotiations in partnership with sales, legal, and finance
• Identify, shape, and drive cross-sell and upsell opportunities within existing accounts
• Proactively manage account risk, satisfaction, and performance metrics

Cross-Functional & Organizational Leadership

• Lead virtual account teams by coordinating cross-functional resources across sales, operations, product, finance, and support
• Influence internal stakeholders and decision-making through expertise, credibility, and relationship leadership
• Advocate for client priorities and champion improvements to service delivery and solutions

Reporting, Forecasting & Executive Communication

• Deliver strategic account reviews, performance insights, and growth forecasts to internal executive leadership
• Maintain disciplined account governance, forecasting accuracy, and CRM data integrity
• Provide thought leadership and insights based on account trends and client feedback

Knowledge, Skills & Abilities

• Bachelor's degree in Business, Marketing, or a related field
• 8-12+ years of progressive experience in account management, customer success, or strategic client leadership roles
• Proven success managing enterprise or highly complex accounts with significant revenue responsibility
• Exceptional executive-level communication, negotiation, and relationship-building skills
• Strong strategic, financial, and analytical acumen
• Ability to influence cross-functionally and drive outcomes without direct authority
• High degree of autonomy, accountability, and judgment
• Advanced proficiency in CRM, forecasting, and reporting tools

Additional Job Details

Equal Employment Opportunity and Affinitive Action at Nidec

Nidec is an Equal Employment Opportunity (EEO) and affirmative action employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Work Shift Schedule

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.