Account Manager - Boston

United States Digital Space LLC; United States; Hybrid; USD 105,000 - 127,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Company equity

Flexible work arrangements

Job summary

the company, Inc. is seeking an Account Manager to join our diverse customer‑focused team.

You will be the primary contact for a portfolio of existing SaaS customers, driving adoption, renewals, and expansion opportunities while collaborating with cross‑functional teams to maximize value from our AI‑driven platform. The ideal candidate will have strong commercial acumen, a passion for data‑driven customer management, and experience with SaaS products and analytics.

Qualifications

• 7+ years of customer-facing experience in SaaS.
• 4+ years renewing and growing SaaS accounts.
• Experience with Salesforce and analytics tools (Gainsight/Tableau/Looker).
• Bachelor’s degree or equivalent in a related field.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans to drive renewals and expansion.
• Present and negotiate renewal proposals and multi-year options.
• Monitor customer health using usage analytics and business insights to identify risks.
• Collaborate with Legal, Sales Operations, and Renewals to manage contracting and forecasting.
• Provide consultative guidance to drive configuration and feature adoption.

Skills

Customer-facing experience

Renewals experience

Account management

Salesforce

Data-driven decisions

Education

Bachelor’s degree or equivalent

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

the company, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the the company Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, the company is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

the company is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of the company’s platform while driving revenue growth.

The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.

KEY RESPONSIBILITIES

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.

• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.

• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.

• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.

• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.

• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

BASIC QUALIFICATIONS

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.

• 4+ years of proven success managing renewals and growth within a SaaS environment.

• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.

• Bachelor’s degree or equivalent experience.

PREFERRED QUALIFICATIONS

• Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.

• Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.

• Experience working with enterprise software customers or in a DevOps environment.

• Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.

• Proven history of achieving revenue and retention goals through consultative account management.

• Self-starter with strong collaboration, negotiation, and problem-solving skills.

The base salary range for this position is $105,000.00 - $126,500.00 USD.This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Where we work

the company operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

**Location restrictions:Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming*Candidates must reside in an eligible location, which vary by role.*

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at the company are responsible for creating high performance environments that drive accountability. the company has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary

• Comprehensive benefits package

• Flexible work arrangements

• Company equity*

• ESPP (Employee Stock Purchase Program)*

• Retirement or pension plan*

• Generous paid vacation time

• Paid holidays and sick leave

• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO

• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

• Paid volunteer time off: 20 hours per year

• Company-wide hack weeks

• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About the company

the company, Inc. (NYSE:PD) is a global leader in digital operations management. The the company Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a ge