Account Manager Associate

Insurance Office of America; South Carolina; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading insurance brokerage is seeking an Account Manager Associate to provide administrative and customer service support. This remote role focuses on managing smaller accounts and ensuring excellent customer service. The ideal candidate will have extensive experience in insurance and strong analytical skills. Join a supportive team that values work/life balance and offers opportunities for professional growth.

Benefits

Company-paid health insurance

Paid holidays

401K with employer match

Participation in employee stock plan

Opportunities for professional growth

Qualifications

• 7+ years of customer service experience in insurance.
• Active licensing required; professional designations preferred.

Responsibilities

• Provide administrative and customer service support to the account team.
• Manage policy expirations and renewals.
• Conduct client research and prepare submissions.

Skills

Customer Service

Analytical Skills

Problem Solving

Communication

Multitasking

Organizational Skills

Education

High School Diploma

Tools

MS Office

Job description

Join us to apply for the Account Manager Associate role at Insurance Office of America

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a leader in property and casualty, employee benefits, personal lines insurance, and risk management solutions, as well as insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the UK. For more information, visit www.ioausa.com.

Job Description

Title: Account Manager Associate - Commercial Lines

Location: Remote (Supporting our Gainesville, GA Branch) | Focus: Franchised Dealerships, Construction, Manufacturing & Distribution, Cyber

About the Role:

Provide administrative and customer service support to the account team, Producers, and/or assigned accounts. Work independently to meet production and quality standards, while managing smaller or less complex accounts and resolving customer service issues.

Key Responsibilities:

• Maintain technical competence and industry expertise.
• Assist in directing daily activities of support staff and team members.
• Handle customer requests related to policies, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, gather underwriting info, analyze loss runs, prepare submissions, negotiate coverages and pricing, and follow through to policy issuance.
• Process tasks accurately within deadlines.
• Review contracts to ensure proper coverages.
• Monitor accounts receivable and follow up on delinquent accounts.
• Maintain agency management and carrier systems with accurate data.
• Ensure timely completion of activities and communicate workload status with the team.
• Deliver excellent customer service, anticipate needs, and respond promptly.
• Stay updated on company policies and continuously seek performance improvements.
• Demonstrate integrity and leadership aligned with IOA values.

Ideal Candidate Qualifications:

• 7+ years of customer service experience in insurance.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer:

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Participation in employee stock plan.
• Opportunities for professional growth and career advancement.
• Respectful culture supporting work/life balance.
• Community service involvement.
• Supportive team environment.

Application Process:

• 30-minute phone screening, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer, committed to diversity and inclusion.