Account Manager, Appraiser, US

partly.com; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance

Wellness allowance

Parental leave

Austin office presence

Annual global offsite

ESOP equity

Job summary

Partly is seeking an Account Manager, Appraiser to work with customers and vehicle claims appraisers, mapping Partly’s value into long‑term programmes and integrating with Partly’s Interpreter. You will own the customer relationship end to end, setting up pilots, measuring changes, and bringing feedback to Product.

Join a fast-scaling team across the US, UK, and Australasia, with ownership from day one and a focus on improving claims workflows for repair and parts decisions.

Qualifications

• Experience in US auto claims or appraisal, ideally independent or staff appraiser/adjuster/claims lead.
• Familiarity with claims workflow from loss notice to repair or total loss, including estimating/parts decisions.
• Proven project ownership: ran rollouts, pilots or programmes with clear outcomes and deadlines.
• Data-driven: tracks results and explains them to senior stakeholders.
• Credible with technical teams; can describe data/workflow problems for engineers to fix.
• Bonus: experience at an insurer-facing software company in customer success/implementation/account roles.

Responsibilities

• Run pilots and programs end to end, plan rollout, train teams, launch pilots on time, ensure success.
• Prove value by defining success measures, tracking weekly, reporting results to leaders.
• Own day-to-day relationship as the trusted product contact for users.
• Collaborate with Product and Engineering to resolve data, integration and workflow issues.
• Build the case for expanding from pilot to programme and identify growth opportunities.
• Represent insurer perspective to Product and business development teams.

Skills

Auto claims

Appraiser experience

Claims workflow

Project ownership

Data analysis

Insurer software exposure

Job description

Account Manager, Appraiser, US

Department: Operations

Location: Austin, Texas

Employment Type: FullTime

Note: Partly is headquartered in Austin, TX with offices in London, UK, Christchurch, NZ and Auckland, NZ. Wherever you're based, we'll connect you with your nearest office for onboarding, and fly you to join the full team for our quarterly "Season Openers" (we cover travel and accommodation). If you're relocating to join us, we can also assist with relocation costs.

Our Story

Partly is building the infrastructure for anyone to repair anything. We believe everything built should be repairable, and we're building frontier AI to put repair knowledge to work, starting with the $2tn automotive market.

Our model, Interpreter, is the first AI purpose-built to understand repair. Trained on 1M+ car models and 1B+ parts, it reads a repair job the way an estimator does, resolves damage into the exact purchasable part, and shows its reasoning with a confidence score. On real production jobs, an estimator working with Interpreter reaches 98.8% parts-list accuracy, against 92.1% with today's tools. It powers PartlyRepair, used by collision shops, workshops and suppliers to take the admin off the job; PartlyLabs, the agentic infrastructure enterprises use to deploy Interpreter across their own workflows; and a developer API.

Founded by ex-Rocket Lab engineers, we've raised a $50m Series B led by DST Global (Anthropic, Airbnb, Meta, TikTok, Spotify), with Blackbird Ventures, WNDR, Activant Capital, Icehouse Ventures, Square Peg, Airtree and Ecliptic Venture Capital. Hear it from the team: Why Partly exists and AI at Partly.

This role

As Partly's Account Manager, Appraiser you’ll work directly with customers and vehicle claims appraisers to map Partly’s value and solve real day to day problems to them into long-term programmes, Build off Partly’s Interpreter.

You will own the customer relationship end to end: setting up pilots, measuring what changes, and building the evidence that wins the workflow. You'll be the person the customer calls, and the person who brings their reality back to our Product team.

Why join now: Partly closed a $50M Series B led by DST Global and is scaling fast across the US, UK and Australasia, in a $1.9 trillion industry that modern software has barely touched. You'd be early, close to the founders, and given real ownership from day one.

If you've worked auto claims or appraisals and want to change how repairs and parts get handled at scale, this role is built for you.

What will you do

• Run pilots and programs end to end. Plan the rollout, train teams, get the pilot live on time and own a successful outcome.
• Prove the value. Agree success measures with the customer, track them weekly, and report results in terms claims leaders care about: cycle time, accuracy and cost.
• Own the relationship day to day. Be the trusted contact for users of the product.
• Resolve issues to ground. Work directly with Product and Engineering on data, integration and workflow problems until they're fixed.
• Convert and expand. Build the case for moving from pilot to programme, and spot where the account can grow.
• Bring the insurer's voice inside. Turn what you see in claims workflows into clear input for Product and our business development team.

Your skills

• US auto claims or appraisal experience, ideally as an independent or staff appraiser, adjuster or claims lead.
• Know the claims workflow, from first notice of loss to repair or total loss, including estimating and parts decisions.
• Project ownership. You've run rollouts, pilots or programmes with clear outcomes and deadlines.
• Comfortable with data. You track results yourself and can explain them to a senior audience.
• Credible with technical teams. You can describe a data or workflow problem precisely enough for an engineer to act on it.
• (Bonus) Experience at an insurer-facing software company in a customer success, implementation or account role.

Please note: if you don't have all the skills or experience listed above but believe you could be outstanding in this role, please still consider applying. Many people count themselves out. We'd love the chance to learn more about you and why you're exceptional.

Benefits

• Healthy, Catered Lunches - Enjoy fresh, healthy lunches every workday in our Auckland, Christchurch, London, and Austin offices. With no meal prep needed, you can eat, connect, and refuel with your team. (And yes, snacks and drinks are always on hand.)
• Healthy Body, Healthy Mind - We care about performing at our peak. Every team member gets a $1,500 annual wellness allowance (or local equivalent) on a Partly-branded card. Use it on things such as gym memberships, rock climbing, physical therapy, massage, doctor visits, prescriptions—anything that you or your family need!
• Family Comes First - Primary caregivers receive 3 months of fully paid parental leave, plus a flexible return-to-work plan (four days a week at full pay for your first three months back).
• Workspaces That Inspire - Our brand-new, architecturally designed offices are built for collaboration and creativity, with great coffee, social spaces, and some of the best cafes just a few steps away.
• Getting Here Is On Us - If you commute to a Partly office or coworking space (at least 4 days a week), choose from a paid 24/7 parking spot or a commuting allowance. One less thing to think about!
• Office-First with Flexibility - In cities where we have an office (Christchurch, Auckland, London, and Austin), we default to working from the office every day. This lets us move faster, make better decisions, and build strong relationships. We also operate with a high-trust environment, so you can manage your time around your life and flex your schedule to do your best work.
• Time Off - you can use your annual leave and sick leave from day one, no waiting to accrue it first. And if you ever go into a negative balance, that's fine too, we trust you to manage your own time off
• We Celebrate Together - From weekly happy hours and monthly lunches to quarterly season openers and an annual global offsite, we make time to connect, celebrate, and have fun as one team.
• Giving - We support charitable giving and will top up your donation by 33% for charities on the GiveWell list
• Equity - You'll receive share options (ESOP) with a 4-year vesting schedule and a 1-year cliff, true ownership in Partly from day one.

Relocation

If you're relocating to Partly HQ, whether from overseas or within the country, we offer a generous relocation allowance to help support your move.