Account Manager - Analyst

CVS Health; Santa Fe (NM); On-site; USD 44,000 - 102,000; Full time

Job summary

CVS Health is seeking an Account Manager to be the primary liaison for clients, overseeing day-to-day PBM operations and ensuring accurate, timely service across cross-functional teams.

In this full-time role, you will travel up to 20% to meet client needs, resolve routine to complex requests, and uphold client performance guarantees while delivering practical solutions.

Qualifications

• 4 years of client services-based experience or account management experience.
• Healthcare experience managing insurance, healthcare, or benefit accounts.
• Experience with Medicaid, Commercial, and/or Medicare Part D Plans.
• Bachelor’s Degree or equivalent work experience required.

Responsibilities

• Manage resolution status of routine to complex requests related to client business requirements.
• Develop practical and creative solutions to complex client situations.
• Work within deadlines and client guarantees.
• Ensure timely resolutions and that client performance guarantees are met.

Skills

Client services experience

Account management

Healthcare industry experience

Medicaid/Medicare familiarity

Education

Bachelor’s degree or equivalent

Job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

As an Account Manager, you are considered the clients main point of contact and are responsible for overseeing all their day-to-day PBM operations. Account Managers act as the liaison between clients and cross-functional internal teams and are responsible for ensuring timely/successful delivery of client requests. Additionally, Account Managers are expected to demonstrate a high-level client service through the execution of accuracy, responsiveness, reliability, and professionalism on all interactions.

Key Responsibilities

• managing the resolution status of routine to complex requests related to our clients' business requirements
• Driving Practical & Creative Solutions - Critically thinking about complex situations to find optimal outcome.
• Work within Deadlines and Client Guarantees
• Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met.

Travel Requirements

In the role, you must be able to travel up to 20%. Travel may require, but is not limited; to flights, overnight stays, local travel on short notice and other travel deemed necessary by the Company.

Key Qualifications

• 4 years of experience in a client services-based environment or previous account management experience
• Prior Healthcare experience managing insurance, healthcare, or benefit accounts
• Experience with Medicaid, Commercial, and/or Medicare Part D Plans
• Bachelor’s Degree or equivalent work experience required

Bachelor’s Degree or equivalent work experience requiredThis pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.For more information on benefits for which you would be eligible, visit Colleague Zone and Go to My Apps

Pay Range43,888.00 - $102,081.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Full time

We anticipate the application window for this opening will close on: 11/13/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on

We anticipate the application window for this opening will close on: 11/06/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.