Account Manager - Analyst

CVS Health; Nashville (TN); In loco; USD 44.000 - 102.000; Tempo pieno

Descrizione del lavoro

CVS Health in Nashville is seeking an Account Manager who will serve as the client’s main point of contact for monitoring day-to-day PBM operations and ensuring timely, accurate delivery of client requests. You will coordinate with cross-functional teams to build long-lasting relationships with key stakeholders.

Strong communication, organization, and problem-solving skills are essential, with up to 20% travel.

Competenze

• 4 years of experience in a client services-based environment or account management.
• Strong organizational and communication skills.
• Ability to collaborate with cross-functional teams and stakeholders.
• Willingness to travel up to 20%.

Mansioni

• Serve as the client’s main point of contact and oversee day-to-day PBM operations.
• Coordinate with cross-functional teams to ensure timely and accurate delivery of client requests.
• Track issues and drive resolutions while communicating status to clients.
• Ensure adherence to client performance guarantees and professional standards.

Conoscenze

Client services experience

Organization

Interpersonal communication

Problem solving

On-camera attendance

Formazione

Bachelor’s Degree or equivalent

Descrizione del lavoro

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Thank you for your interest in furthering your career with CVS Health. This site is dedicated to hosting all CVS Health openings across the enterprise, and is only available to our internal colleagues. Here you can search openings, maintain your internal candidate profile, upload resumes, and set up a search agent for newly posted jobs that match your search criteria.We encourage you to discuss your career goals and interest in a new role with your leader. Should you be considered for a new role, a notification will be sent to your current leader during the selection process.Note: If you are a contractor or external consultant and have reached this page, please logout of this internal employee Career Site and apply via the CVS Careers Page.

Position Summary

As an Account Manager, you are considered the clients main point of contact and are responsible for overseeing all their day-to-day PBM operations. Account Managers act as the liaison between clients and cross-functional internal teams and are responsible for ensuring timely/successful delivery of client requests. Excellent communication skills are required to ensure we understand our client’s needs and can build long-lasting, mutually beneficial relationships with our key business stakeholders.Additionally, Account Managers are expected to demonstrate a high-level client service through the execution of accuracy, responsiveness, reliability, and professionalism on all interactions.

• Issue tracking - Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client.
• Driving Practical & Creative Solutions – Critically thinking about complex situations to find optimal outcome.
• Engaging Appropriate Resources – Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution.
• Work within Deadlines and Client Guarantees- Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met.

In the role, you must be able to travel up to 20%. Travel may require, but is not limited; to flights, overnight stays, local travel on short notice and other travel deemed necessary by the Company.

Required Qualifications

• 4 years of experience in a client services-based environment or previous account management experience
• Excellent organizational skills
• Excellent verbal and written interpersonal communication skills
• Strong problem solving and critical thinking skills
• Able to be on camera for meetings with reliable attendance

Preferred Qualifications

• Prior Healthcare experience managing insurance, healthcare, or benefit accounts
• Experience with Medicaid, Commercial, and/or Medicare Part D Plans

Education

Bachelor’s Degree or equivalent work experience required

Anticipated Weekly Hours40

Time TypeFull time

Pay Range

The typical pay range for this role is:$43,888.00 - $102,081.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

We anticipate the application window for this opening will close on: 11/13/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.Privacy PolicyAnticipated Weekly Hours40

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and onBenefits MomentsWe anticipate the application window for this opening will close on: 11/06/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.