Account Manager, Analyst

McKesson Corporation; North Carolina; On-site; USD 70,000 - 95,000; Full time

Job summary

McKesson Corporation is seeking a Sr. Associate, Client Management within our Biologics organization in North Carolina.

You will support large, complex pharmaceutical programs, lead client relationship activities, and ensure smooth operational execution across programs sourced to Biologics by McKesson. Ideal candidates are highly organized, analytical, and capable of delivering proactive solutions that enhance client satisfaction and drive program success through cross-functional collaboration

Qualifications

• Degree or equivalent and typically requires 2+ years of relevant experience.

Responsibilities

• Ensure 100% accuracy of all client invoices prior to release.
• Review invoices, line items, and supporting documentation; escalate issues as needed.
• Partner with Finance to ensure timely delivery and verification of billing.
• Serve as a point of contact for client communications, project updates, and day-to-day inquiries.
• Support client expectations regarding service delivery and program performance.
• Provide proactive consultation on operational improvements, cost savings, and efficiency opportunities.
• Draft and deliver clear written and verbal communications (non-sales, non-IT).
• Contribute to client Quarterly Business Reviews (QBRs) by sharing performance updates and opportunities for enhancement.
• Collaborate with Sales and clients to define project scope for new initiatives.
• Support or lead sub-projects for new product launches, service implementations, client-driven initiatives, and change requests.
• Manage project timelines, cross-functional communications, and tracking logs.
• Lead the internal change request process and communicate priorities across teams.
• Review program documentation (BRDs, SOPs, WIs, system requirements, training materials) prior to production release.
• Maintain client-approved documentation in secure systems per company standards.
• Monitor performance against SLAs and support corrective action plans when needed.
• Serve as first point of contact for operational issues, escalating as appropriate.
• Ensure timely and accurate delivery of program reports; verify data quality before client distribution.
• Interpret data and summarize insights for clients.
• Partner with internal teams and external vendors to support daily program operations and address vendor service/pricing concerns.

Skills

Client management

Project coordination

Analytical

Communication

Education

Degree or equivalent

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Our Mission

At Biologics by McKesson, we simplify access to critical medications and deliver personalized care that helps patients achieve the best possible outcomes - one patient, one partner, one therapy at a time.

About the Role

The Sr. Associate, Client Management plays a key role within our Strategic Account Management (Client Relationship) team, supporting large, complex pharmaceutical programs across multiple Biologics business units.

In this role, you will contribute to client relationship management, lead essential project activities, and ensure smooth operational execution of programs sourced to Biologics by McKesson. You'll work cross functionally to support clients, strengthen partnerships, and provide proactive solutions that meet program needs.

This position is ideal for someone who is highly organized, analytical, and passionate about creating a positive customer experience.

What You'll Do

Financial Management

• Ensure 100% accuracy of all client invoices prior to release.
• Review invoices, line items, and supporting documentation; esc...;
• Partner with Finance to ensure timely delivery and verification of billing.

Client Relationship Management

• Serve as a point of contact for client communications, project updates, and day-to-day inquiries.
• Support client expectations regarding service delivery and program performance.
• Provide proactive consultation on operational improvements, cost savings, and efficiency opportunities.
• Draft and deliver clear written and verbal communications (non-sales, non-IT).
• Contribute to client Quarterly Business Reviews (QBRs) by sharing performance updates and opportunities for enhancement.

Project Management

• Collaborate with Sales and clients to define project scope for new initiatives.
• Support or lead sub-projects for new product launches, service implementations, client-driven initiatives, and change requests.
• Manage project timelines, cross-functional communications, and tracking logs.
• Lead the internal change request process and communicate priorities across teams.

Account Management

• Review program documentation (BRDs, SOPs, WIs, system requirements, training materials) prior to production release.
• Maintain client-approved documentation in secure systems per company standards.
• Monitor performance against service level agreements (SLAs) and support corrective action plans when needed.
• Serve as first point of contact for operational issues, escalating as appropriate.
• Ensure timely and accurate delivery of program reports; verify data quality before client distribution.
• Interpret data and summarize insights for clients.
• Partner with internal teams and external vendors to support daily program operations and address vendor service/pricing concerns.

What You Bring

Basic Requirements

Degree or equivalent and typically requires 2+ years of relevant experience