Account Manager - Analyst

CVS Health; Jackson (MS); On-site; USD 44,000 - 102,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement plan

Wellness programs

Job summary

CVS Health is seeking an Account Manager to serve as the main client contact and oversee daily PBM operations. You will liaison with cross-functional teams to ensure timely delivery and build strong client relationships.

Travel up to 20% is required. A Bachelor’s degree and 4+ years in client services or account management are preferred, along with strong communication skills and the ability to work under deadlines.

Qualifications

• 4 years of experience in a client services-based environment or account management.
• Excellent organizational skills.
• Excellent verbal and written interpersonal communication skills.
• Strong problem solving and critical thinking skills.
• Able to be on camera for meetings with reliable attendance.

Responsibilities

• Manage client accounts and oversee day-to-day PBM operations.
• Act as liaison between clients and cross-functional internal teams to ensure timely delivery of requests.
• Provide accurate, responsive and professional service in all interactions.
• Drive issue resolution within deadlines and uphold client performance guarantees.

Skills

Client-facing experience

Organizational skills

Verbal communication

Written communication

Camera proficiency

Education

Bachelor's degree

Job description

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Thank you for your interest in furthering your career with CVS Health. This site is dedicated to hosting all CVS Health openings across the enterprise, and is only available to our internal colleagues. Here you can search openings, maintain your internal candidate profile, upload resumes, and set up a search agent for newly posted jobs that match your search criteria.

Position SummaryAs an Account Manager, you are considered the clients main point of contact and are responsible for overseeing all their day-to-day PBM operations. Account Managers act as the liaison between clients and cross-functional internal teams and are responsible for ensuring timely/successful delivery of client requests. Excellent communication skills are required to ensure we understand our client's needs and can build long-lasting, mutually beneficial relationships with our key business stakeholders.Additionally, Account Managers are expected to demonstrate a high-level client service through the execution of accuracy, responsiveness, reliability, and professionalism on all interactions.

• Issue tracking - Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client.
• Driving Practical & Creative Solutions - Critically thinking about complex situations to find optimal outcome.
• Engaging Appropriate Resources - Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution.
• Work within Deadlines and Client Guarantees- Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met.

Note: In the role, you must be able to travel up to 20%. Travel may require, but is not limited; to flights, overnight stays, local travel on short notice and other travel deemed necessary by the Company.

Required Qualifications

• 4 years of experience in a client services-based environment or previous account management experience
• Excellent organizational skills
• Excellent verbal and written interpersonal communication skills
• Strong problem solving and critical thinking skills
• Able to be on camera for meetings with reliable attendance

Preferred Qualifications

• Prior Healthcare experience managing insurance, healthcare, or benefit accounts
• Experience with Medicaid, Commercial, and/or Medicare Part D Plans

Education

Bachelor's Degree or equivalent work experience required

Anticipated Weekly Hours

40

Job Grade

107

Pay Range

The typical pay range for this role is:$43,888.00 - $102,081.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.For more information on benefits for which you would be eligible, visit Colleague Zone and Go to My Apps > View All > Benefit Moments.We anticipate the application window for this opening will close on: 11/13/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.Privacy PolicyAnticipated Weekly Hours 40Time Type Full timePay RangeThe typical pay range for this role is: $43,888.00 - $102,081.00This pay range represents the base hourly rate or base annual full-time salary for all positions in this job grade within which this position falls.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.

The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments .We anticipate the application window for this opening will close on: 11/06/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.