Account Manager - Analyst

CVS Health; Annapolis (MD); On-site; USD 44,000 - 102,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Job summary

CVS Health is seeking an Account Manager to serve as the primary point of contact for clients and oversee day-to-day PBM operations. You will act as the liaison between clients and internal teams to ensure accurate, responsive, and professional service.

Responsibilities include handling routine to complex requests, delivering practical solutions, and meeting deadlines and guarantees. Travel up to 20% is required as part of this role.

Qualifications

• 4 years of experience in a client services-based environment or previous account management experience.
• Prior healthcare experience managing insurance, healthcare, or benefit accounts.
• Experience with Medicaid, Commercial, and/or Medicare Part D Plans.

Responsibilities

• Manage the resolution status of routine to complex client requests and business requirements.
• Drive practical and creative solutions, thinking through complex situations to reach optimal outcomes.
• Work within deadlines and meet client guarantees.
• Ensure timely resolution and that client performance guarantees are met.

Skills

Client services

Healthcare accounts

Medicaid/Medicare

Education

Bachelor's degree

Job description

Company Introduction

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Role Overview

As an Account Manager, you are considered the clients main point of contact and are responsible for overseeing all their day-to-day PBM operations. Account Managers act as the liaison between clients and cross-functional internal teams and are responsible for ensuring timely/successful delivery of client requests. Additionally, Account Managers are expected to demonstrate a high-level client service through the execution of accuracy, responsiveness, reliability, and professionalism on all interactions.

Key Responsibilities

• Managing the resolution status of routine to complex requests related to our clients' business requirements.
• Driving practical and creative solutions – critically thinking about complex situations to find optimal outcomes.
• Working within deadlines and client guarantees.
• Driving resolution within a timely manner and ensuring that all client performance guarantees are met.

Travel

In the role, you must be able to travel up to 20%. Travel may require, but is not limited to flights, overnight stays, local travel on short notice and other travel deemed necessary by the Company.

Qualifications

• 4 years of experience in a client services-based environment or previous account management experience.
• Prior Healthcare experience managing insurance, healthcare, or benefit accounts.
• Experience with Medicaid, Commercial, and/or Medicare Part D Plans.

Education

Bachelor's Degree or equivalent work experience required.

Employment Type

Full-time

Salary

Pay Range: 43,888.00 - $102,081.00. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.

Company Culture

Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We anticipate the application window for this opening will close on: 11/13/2026.

We anticipate the application window for this opening will close on: 11/06/2026.