Account Manager 5

Lam Research Corporation; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

On-site Flex

Virtual Flex

Job summary

Lam Research in Austin, TX is seeking an experienced Account Manager to foster lasting relationships with key customers and drive service and lifecycle solutions for Lam’s wafer fabrication equipment. You will engage directly with customers, coordinate strategic meetings, and support Lam’s product and service portfolios to ensure successful partnerships.

The role requires 5+ years in account management within semiconductor capital equipment, with strong relationship-building and

Qualifications

• BS/BA in technical discipline required.
• MBA preferred.
• 5+ years in account management within semiconductor capital equipment.
• Experience with global key accounts.

Responsibilities

• Build and maintain strong customer relationships to support Lam's lifecycle services.
• Drive revenue and customer success by aligning with PG and Sales strategies.
• Support technology product selections and opportunities with cross-functional teams.
• Identify opportunities by understanding Lam capabilities and customer needs.
• Analyze new product and upgrade opportunities, define packages, and negotiate deals.
• Establish beta/evaluation programs and ensure test plan and acceptance criteria.
• Meet forecast accuracy for revenue and pricing targets.
• Align product forecasts within SAP/CRM, update plans as needed.
• Lead regular forecast reviews with Sales & Bus. Ops and coordinate with install teams.

Skills

Account Management

Sales

Customer Relationship

Forecasting

Education

BS / BA in Technical Discipline

MBA Preferred

Tools

CRM Systems

SAP

Job description

In your career, let’s prove what’s possible.

At Lam Research, we create equipmentthat drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible. Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration. The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities. Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Location: Austin, TX, US, 78753

Worker Category: On-site Flex

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customersupport throughout their lifecycle with Lam. We drive performance, productivity, safety, andquality of customers installed base performance and deliver service and lifecycle solutionsfor their most critical equipment and processes.

The impact you’ll make

As an Account Manager at Lam, you are essential to fostering lasting relationships with our valued customers. Engaging directly with customers, you'll proactively address their needs, arrange strategic meetings, and support them with a range of Lam’s wafer fabrication equipment products and services. Your dynamic approach ensures the success of our partnerships and contributes to Lam's position as an industry leader.

What you’ll do

• Ensure customer trust through consistently delivering on commitments
• Drive customer success by enabling PG and Sales strategies that meet revenue, GM%, MS, and other objectives
• Support new technology product selections and business opportunities, together with Account Director, Account Technologist/Field Process Engineer, Product Group and Process Engineering
• Identify business opportunities, by understating Lam process/technology capabilities and customer requirements
• Together with Account Director, analyze new product and upgrade opportunities, prepare strategies, and negotiate deals with customer commercial and technical team(s). Define package(s) based on performance data, customer priorities, that best fit Lam product offerings
• Define and gain Beta/Evaluation systems and hardware agreements, together with Product Group. Ensure Beta test success criteria and test plan agreement, support alignment, acceptance and closure
• Meet forecast accuracy per annual goals/targets (revenue and target pricing)
• Align forecast for owned product(s) within Lam SAP/CRM systems, adjusting for changes in plans and/or revenue
• Regular forecast reviews with Sales & Bus. Ops, align on short shipment/BKO’s with customer & install team

Who we’re looking for

• BS / BA in Technical Discipline
• MBA Preferred
• 5+ years in Account Management, Sales or Sales support activities in Semiconductor Capital Equipment
• Account management experience with key/global customer

Preferred qualifications

• Sales and customer relationship management skills
• Gather, analyze, and interpret data (Lam and customer data sources)
• Understanding of basic statistics, mathematics, wafer fab equipment, semiconductor process technologies
• Wafer fab equipment product and competitive knowledge
• Self-directed
• Ownership
• Develops longstanding customer and internal-team relationships
• Fosterer of collaborative engagements
• Works well within matrix organization
• High tolerance for stress, able to deliver difficult news, can manage a challenging customer and/or situation, positively moves module team and/or customer relationships forward
• Able to lead groups with disparate interests or conflicting objectives, to solve complex product, technology, operational, organizational problems, internal and/or with customer team(s)
• High quality work standards that always meet customer’s expectations, not just the customer’s requirements

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks and Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Nearest Major Market: Austin
Job Segment: CRM, Project Manager, Relationship Manager, Process Engineer, ERP, Technology, Customer Service, Engineering