Account Manager

Lam Research Corporation; Phoenix (AZ); On-site; USD 110,000 - 160,000; Full time

Job summary

Lam Research Corporation in Phoenix, AZ is seeking an Account Manager 5 to nurture key customer relationships and drive strategic account plans for Lam's wafer fabrication equipment and services. This onsite role collaborates with Sales, Program/Field Engineers, and Product Groups to align solutions with customer needs.

The ideal candidate has 5+ years in account management or sales within semiconductor capital equipment, strong communication skills, and a track record of delivering results with

Qualifications

• BS/BA in technical discipline; MBA preferred.
• 5+ years in account management or sales in semiconductor capital equipment.
• Global/key account management experience preferred.

Responsibilities

• Ensure customer trust by delivering on commitments.
• Drive customer success by aligning with revenue, GM% and MS objectives.
• Support new technology product selections with cross-functional teams.
• Identify business opportunities by understanding Lam process capabilities and customer needs.
• Negotiate deals with customer commercial and technical teams; analyze new product opportunities.
• Define and package offerings based on performance data and customer priorities.
• Coordinate Beta/Evaluation systems and hardware agreements with Product Group.
• Ensure Beta test criteria and test plan alignment and closure.
• Meet forecast accuracy for revenue and target pricing.
• Align forecasts for owned products in SAP/CRM; adjust for plan changes.
• Conduct regular forecast reviews with Sales & Bus. Ops; coordinate with install teams.
• Maintain quote accuracy and pricing terms.

Skills

Account management

Sales strategy

CRM

Negotiation

Strategic planning

Data analysis

Education

BS/BA in technical discipline

MBA preferred

Tools

SAP/CRM

Forecasting tools

Job description

Account Manager 5

Location: US-AZ-Phoenix (1039)

Department: Sales/Account Management

Work Location: onsite

The group you’ll be a part of

The Global Customer Operations Group brings industry insights and experience to help ourcustomers deliver on their technology roadmaps. We work tirelessly to earn the trust of ourcustomers, because we know that working closely together leads to the highest quality outcomes.

The impact you’ll make

As an Account Manager at Lam, you are essential to fostering lasting relationships with our valued customers. Engaging directly with customers, you'll proactively address their needs, arrange strategic meetings, and support them with a range of Lam’s wafer fabrication equipment products and services. Your dynamic approach ensures the success of our partnerships and contributes to Lam's position as an industry leader.

What you’ll do

• Ensure customer trust through consistently delivering on commitments.


• Drive customer success by enabling PG and Sales strategies that meet revenue, GM%, MS, and other objectives.


• Support new technology product selections and business opportunities, together with Account Director, Account Technologist/Field Process Engineer, Product Group and Process Engineering.


• Identify business opportunities, by understating Lam process/technology capabilities and customer requirements.


• Together with Account Director, analyze new product and upgrade opportunities, prepare strategies, and negotiate deals with customer commercial and technical team(s).


• Define package(s) based on performance data, customer priorities, that best fit Lam product offerings.


• Define and gain Beta/Evaluation systems and hardware agreements, together with Product Group.


• Ensure Beta test success criteria and test plan agreement, support alignment, acceptance and closure.


• Meet forecast accuracy per annual goals/targets (revenue and target pricing).


• Align forecast for owned product(s) within Lam SAP/CRM systems, adjusting for changes in plans and/or revenue.


• Regular forecast reviews with Sales & Bus. Ops, align on short shipment/BKO’s with customer & install team.


• Accountable for quote accuracy, pricing, T&C’s.

Who we’re looking for

• BS / BA in Technical Discipline.


• MBA Preferred.


• 5+ years in Account Management, Sales or Sales support activities in Semiconductor Capital Equipment.


• Account management experience with key/global customer.


• Project management experience preferred.

Preferred qualifications

• Sales and customer relationship management skills.


• Gather, analyze, and interpret data (Lam and customer data sources).


• Understanding of basic statistics, mathematics, wafer fab equipment, semiconductor process technologies.


• Wafer fab equipment product and competitive knowledge.


• Self-directed.


• Ownership.


• Develops longstanding customer and internal-team relationships.


• Fosterer of collaborative engagements.


• Works well within matrix organization.


• High tolerance for stress, able to deliver difficult news, can manage a challenging customer and/or situation, positively moves module team and/or customer relationships forward.


• Able to lead groups with disparate interests or conflicting objectives, to solve complex product, technology, operational, organizational problems, internal and/or with customer team(s).


• High quality work standards that always meet customer’s expectations, not just the customer’s requirements.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on‑site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On‑site Flex and Virtual Flex. ‘On‑site Flex’ you’ll work 3+ days per week on‑site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on‑site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks and Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.