Account Manager 3

VEIC; Kentucky; Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Full range of medical benefits

403(b) eligibility with employer match

Combined Time Off (CTO)

Parental leave

Eight paid holidays

Job summary

A leading energy efficiency organization is seeking an Account Manager – Level 3 responsible for achieving energy efficiency targets by managing business and municipal customers. This role involves building relationships, executing account plans, and providing high-quality service. A Bachelor’s degree and five years of experience in a consultative approach are required. The position offers competitive pay and a supportive work culture focused on energy sustainability.

Qualifications

• 5 years of experience employing a consultative customer-management approach.
• Strong commitment to VEIC’s mission and culture.
• Exemplary verbal and written communication skills.

Responsibilities

• Manage business and municipal customer accounts to achieve energy savings goals.
• Develop relationships with municipal governmental and utility leadership.
• Communicate initiatives and program results to clients.

Skills

Customer management

Relationship building

Consultative approach

Interpersonal skills

Communication skills

Organizational skills

Education

Bachelor's degree

5 years experience in energy or professional services

Tools

Contact management software

Spreadsheets

Database software

Job description

Base Pay Range

$85,000.00/yr - $95,000.00/yr

Job Summary

The Account Manager – Level 3 (AM3) is responsible for meeting assigned energy efficiency targets by proactively managing business and municipal customers and building relationships with targeted non‑engaged businesses. The role develops and executes account plans using a consultative customer engagement methodology that brings value to customers and measurable results to the Efficiency Smart Program (ES). The AM3 assists the Director, Account Management with responsibilities such as developing strategies for market segments and helping implement department policies and procedures.

Location

Remote position; ideal candidate located in Northwest Ohio – Toledo region.

Essential Functions

• Achieve energy savings goals throughout a customer base of core accounts and non‑engaged businesses.
• Develop dynamic relationships with municipal government and utility leadership as the primary contact for all Efficiency Smart program offerings; identify opportunities within municipal facilities and work with Energy Consultants and other staff to ensure timely completion.
• Build strategic relationships at senior levels within the customer base to become a trusted and valued resource.
• Understand all Efficiency Smart offerings and act as the primary point of contact for communicating initiatives and program results to municipal utility clients.
• Document and implement strategic account plans for core customers and collaborate with other program staff to execute plans and maximize savings.
• Identify opportunities within the customer and prospective customer base and collaborate with staff to ensure timely completion.
• Stay current with industry, business, and market trends to understand their impact on customers’ businesses.
• Participate in ongoing individual and team training and provide peer coaching to other Account Managers, Engineering Consultants, and VEIC staff to enhance skills.
• Ensure consistent progress toward stated goals and objectives of the Account Management team.
• Participate in Efficiency Smart outreach events as required.
• Perform other duties as assigned.

Knowledge and Experience

• Strong personal commitment to VEIC’s mission, vision, goals, culture, and values.
• Bachelor’s degree and five years of experience utilizing a consultative customer‑management approach in a business‑to‑business energy or professional services field, or an equivalent combination of education and experience.
• Demonstrated ability to deliver expected results within core or new accounts.
• Strong financial, technical, and business knowledge; ability to understand the economic and political dynamics of high‑profile customers.
• Ability to understand the economic and business dynamics of assigned accounts and the potential political and strategic sensitivity of their actions.
• Strong interpersonal skills and ability to communicate effectively and build robust business relationships; high degree of professionalism, maturity, and polished demeanor.
• Exemplary written and oral communication skills.
• Proficiency with contact management, word processing, spreadsheet, and database software.
• Ability to handle competing priorities; organized, detail‑oriented, and accurate.
• Positions subject to criminal background checks in compliance with applicable laws.

Work Environment and Physical Requirements

• Ability to remain stationary at a workstation for extended periods (typically 6‑8 hours per day with regular breaks).
• Regular use of computer, keyboard, mouse, and telephone/headset requiring fine motor skills and repetitive hand/wrist movements.
• Visual acuity to view digital screens, documents, and presentations for prolonged periods.
• Verbal communication abilities sufficient for clear articulation during in‑person and virtual meetings, presentations, and discussions.
• Auditory capabilities to participate effectively in conversations, conference calls, and virtual collaboration sessions.
• Cognitive focus for simultaneous management of multiple communication streams, projects, and stakeholder relationships.
• Occasional movement between meeting spaces, collaboration areas, and individual workstations.
• Minimal lifting requirements (typically under 15 pounds) for office supplies, equipment, or materials.

Additional Requirements for Roles Involving Travel and / or Site Visits

• A valid driver’s license and compliance with VEIC’s Motor Vehicle Safety guidelines.
• Ability to travel independently to various locations (up to 50% of work time), including driving, flying, or using public transportation.
• Physical mobility to navigate various building environments, including commercial facilities, construction sites, mechanical rooms, and/or residential properties.
• Capability to climb stairs, stand for extended periods during site visits (1‑3 hours), and sometimes access confined spaces or use ladders.
• Tolerance for varying environmental conditions, including temperature fluctuations, construction noise, and outdoor weather.
• Ability to safely lift and carry equipment, tools, or materials weighing up to 40 pounds.
• Manual dexterity to operate testing equipment, measurement devices, or other field tools.
• Frequent travel (approximately 50% or more of work time), including regular site visits, client meetings, and project‑related travel across multiple locations; occasional overnight stays and weekend travel expected.

Culture and Inclusive Workplace Statement

We are committed to building a work community that is inclusive and welcoming to all individuals. We value a culture that includes diverse backgrounds, experiences, perspectives, and thoughts. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future – we hope you’ll consider joining us as we work toward our vision for a healthy planet, thriving people, and energy justice. Candidates across all markers of identity (age, race, gender, ability, veteran status, communication style, etc.) are highly encouraged to apply.

Benefits

• Full range of medical benefits.
• 403(b) eligibility with employer match.
• Combined Time Off (CTO).
• Care and Concern leave.
• Parental leave.
• Wellbeing benefit.
• Community service day.
• Eight paid holidays effective from the first day of employment.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industry

Transportation, Logistics, Supply Chain and Storage