Associate Account Manager, Mid-Market Sales

Jobtailor; Washington (District of Columbia); On-site; USD 90,000 - 150,000; Full time

Job summary

Jobtailor seeks an experienced Account Manager to shepherd enterprise client relationships in Washington, DC. You will conduct executive-level discussions, articulate product value, and collaborate with client success to build strategic account plans.

Research client industries to understand priorities and identify where Leadership Connect can add value. You will drive discovery, connect challenges to product solutions, and lead renewal and expansion efforts across accounts.

Qualifications

• Demonstrated ability to manage and grow a book of business with renewals and expansions.
• Strong discovery skills to uncover challenges and client needs.
• Experience leading conversations with senior and executive stakeholders.
• Curiosity about client industries and business priorities.
• Excellent written and verbal communication across client-facing and internal contexts.

Responsibilities

• Manage an assigned book of business and serve as primary contact for client relationships.
• Conduct executive-level conversations to present solutions and articulate product value.
• Build and execute strategic account plans with client success team.
• Research client industries to identify where Leadership Connect adds value.
• Lead discovery conversations to understand workflows and gaps.
• Connect client challenges to product solutions.
• Lead renewal and retention efforts and embed solutions in workflows.
• Identify expansion opportunities within existing accounts through consultative discovery.

Skills

Account management

Executive stakeholder engagement

Discovery skills

CRM experience

Cross-functional collaboration

Renewals

Expansion opportunities

Tools

Salesforce

Job description

Responsibilities

• Manage an assigned book of business, serving as the primary point of contact for client relationships across end users and executive decision-makers
• Conduct executive-level conversations to present business-relevant solutions, articulate product value, and address competitive considerations
• Build and execute strategic account plans in collaboration with client success team members
• Research client industries and business priorities to develop a working understanding of their challenges and identify where Leadership Connect can add value
• Lead discovery conversations to understand how clients work day-to-day, uncover friction points in their workflows, and identify gaps where Leadership Connect can meaningfully improve speed, accuracy, or outcomes
• Connect client challenges directly to product solutions, articulating how specific features and capabilities address the problems surfaced during discovery
• Lead renewal and retention efforts by clearly communicating the value delivered and embedding Leadership Connect solutions into client workflows
• Identify and pursue expansion opportunities within existing accounts through consultative discovery and solution alignment

Requirements

• Demonstrated ability to manage and grow a book of business, with experience in renewals, expansion, and consultative client engagement
• Strong discovery skills — able to ask the right questions, understand how clients work, and identify challenges that aren't always explicitly stated
• Comfortable leading conversations with senior and executive-level stakeholders
• Intellectually curious, with a genuine interest in understanding client industries, business priorities, and relationship development strategies
• Able to connect client challenges to specific product solutions in a clear and credible wayEffective written and verbal communicator across client-facing and internal contexts
• Organized and able to manage multiple client relationships and priorities simultaneously
• Proficient with CRM systems; Salesforce experience a plus
• Collaborative by nature — works effectively with client success, product, and internal teams to deliver for clients