Account Manager

CloudWave; United States; Remote; USD 60,000 - 125,000; Full time

Job summary

CloudWave is seeking an Account Manager to oversee a designated group of existing customers in a remote, full-time role. You will nurture relationships across multiple levels, drive renewals and opportunities, and position CloudWave’s Managed Cloud and Technical Consulting Services to meet customer needs.

You will coordinate with sales, marketing, and executive teams, document customer histories in Salesforce, and strive to elevate customers toward Strategic Account status while maintaining a

Qualifications

• Undergraduate degree (B.A. or B.S.) or demonstrated equivalent experience with proven critical thinking and analytical skills.
• 1–3 years of proven sales or account management experience.
• Strong interpersonal and relationship-building skills across multiple organizational levels.

Responsibilities

• Achieve assigned bookings quota within your territory and/or account base.
• Nurture smaller accounts toward greater use of CloudWave services; accounts reaching Strategic Account tier are handed to the SAM team collaboratively, with quota credit and incentive compensation continuing through the first 6 months of handoff.
• Manage renewals of aftermarket OEM Hardware Support, 3rd Party Hardware/Software Support, and CloudWave Cloud Care support across your account base.
• Plan and execute a structured communications and account management strategy to create opportunities to sell CloudWave's Managed Cloud and Technical Consulting Services portfolio.
• Identify and develop opportunities by positioning CloudWave solutions aligned with customer needs, goals, and initiatives.
• Ensure each account’s history, contacts, pipeline, plans, and call notes are accurately documented in Salesforce (SFDC).
• Track the customer journey by associating contacts’ engagement with campaigns, events, and touchpoints in SF and coordinate participation of CloudWave escalation resources from sales, marketing, and executive management throughout the customer lifecycle.
• Act as a customer advocate internally, escalating appropriately when standard support escalations do not resolve satisfaction issues.
• Identify and share opportunities for joint marketing activities, customer endorsements, success stories, speaking engagements, and events.
• Maintain working knowledge of CloudWave’s full suite of solutions and the challenges they address for hospitals and healthcare providers.
• Support CloudWave Finance with escalation of chronically slow payments or large outstanding balances when directed by your manager.

Skills

Relationship-building

Interpersonal skills

CRM documentation

Time management

Education

Bachelor's degree (B.A. or B.S.)

Tools

Salesforce

Microsoft Teams

Office 365

Job description

Account Manager

Remote | Full-Time | Salary Range: $60,000 To $125,000 Per Year

About CloudWave

CloudWave is a leading healthcare IT consulting and managed services organization dedicated to helping healthcare providers improve patient care through innovative technology solutions. We combine deep expertise with a collaborative, people-focused culture to drive meaningful impact.

Why Join CloudWave?

At CloudWave, our people are the driving force behind everything we do. We are committed to creating an environment where employees feel valued, supported, and empowered to grow—both professionally and personally.

What Sets Us Apart

• Purpose-driven work supporting healthcare organizations that improve patient outcomes
• A people-first culture focused on support, recognition, work-life balance, and career growth
• Opportunities for growth and development through learning, mentorship, and advancement
• A collaborative environment built on teamwork, respect, and knowledge sharing
• Flexibility through hybrid work options and a culture of trust
• Stability and innovation as a growing leader in healthcare IT

About the Role

The Account Manager (AM) manages an assigned group of existing CloudWave customers in a cadenced, professional manner by nurturing relationships at multiple levels and mapping these relationships to the extended CloudWave team.

Through consistent engagement, active listening, and careful documentation, a CloudWave AM builds awareness of each customer’s IT strategy, ongoing projects, near-term needs, and general satisfaction with CloudWave solutions. The AM works with each customer with an overarching goal of advancing CloudWave as a trusted advisor in IT Services and Cloud Transformation—and exceeding the $250,000 annual threshold to achieve Strategic Account status.

KEY RESPONSIBILITIES:

• Achieve assigned bookings quota within your territory and/or account base
• Nurture smaller accounts toward greater use of CloudWave services; accounts reaching Strategic Account tier are handed to the SAM team collaboratively, with quota credit and incentive compensation continuing through the first 6 months of handoff
• Manage renewals of aftermarket OEM Hardware Support, 3rd Party Hardware/Software Support, and CloudWave Cloud Care support across your account base
• Plan and execute a structured communications and account management strategy to create opportunities to sell CloudWave's Managed Cloud and Technical Consulting Services portfolio
• Identify and develop opportunities by positioning CloudWave solutions aligned with customer needs, goals, and initiatives
• Ensure each account’s history, contacts, pipeline, plans, and call notes are accurately documented in Salesforce (SFDC)
• Track the customer journey by associating contacts’ engagement with campaigns, events, and touchpoints in SFDCCoordinate participation of CloudWave escalation resources from sales, marketing, and executive management throughout the customer lifecycle
• Act as a customer advocate internally, escalating appropriately when standard support escalations do not resolve satisfaction issues
• Identify and share opportunities for joint marketing activities, customer endorsements, success stories, speaking engagements, and events
• Maintain working knowledge of CloudWave’s full suite of solutions and the challenges they address for hospitals and healthcare providers
• Support CloudWave Finance with escalation of chronically slow payments or large outstanding balances when directed by your manager

ADDITIONAL RESPONSIBILITIES:

• Maintain proficiency with CloudWave’s technology suite: Microsoft Teams, Office 365 (Word, Excel, PowerPoint), Salesforce, and related tools
• Abide by CloudWave’s code of ethics and applicable travel policies
• Maintain professional standards of timeliness and appearance consistent with customer and corporate expectations
• Share case studies and market insights with the broader sales and marketing team

QUALIFICATIONS

Required

• Undergraduate degree (B.A. or B.S.) or demonstrated equivalent experience with proven critical thinking and analytical skills
• 1–3 years of proven sales or account management experience
• Strong interpersonal and relationship-building skills across multiple organizational levels

Preferred

• Prior experience in healthcare, information technology, IT support or services, or cloud support
• Previous customer service experience at any level
• Formal sales education, training, or study
• Relevant partner certifications (AWS, GCP, or similar) are required and must be maintained once in role

Skills & Competencies

• Curiosity and self-driven learning in healthcare IT, cloud technology, and cybersecurity
• Ability to articulate business proposals clearly through PowerPoint, Excel, and Word
• Strong personal time management and organizational skills
• Comfortable presenting and engaging at a healthcare IT administrator level
• Detail-oriented with a commitment to accurate documentation in CRM systems
• Accountable and proactive in managing commitments to customers, partners, and teammates

Note: This role does not have direct supervisory responsibilities; however, significant interpersonal and coordination skills are required to engage CloudWave and partner resources in serving assigned accounts.

Travel: Not required for this role. AMs interested in advancement to BDM, SAM, or other sales roles may travel for mentoring engagements, trade shows, or industry events.